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For Companies At a Glance
- Tasks: Manage freight movement and provide top-notch customer service in the Transcon Department.
- Company: Join Expeditors, a Fortune 500 global logistics leader with over 19,000 professionals worldwide.
- Benefits: Enjoy private medical insurance, pension schemes, life assurance, and employee stock purchase plans.
- Why this job: Be part of a supportive culture that promotes growth and values integrity and teamwork.
- Qualifications: Proactive, organised, fluent in English, with strong computer skills and effective communication abilities.
- Other info: Must be eligible to work in the UK; hazardous materials certification preferred.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they\’re chances to grow, do what you love and build a career with us!
Job Description
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and trace Transcon files and reporting.
- Ensure accurate and timely client and vendor billing.
- Ensure delivery of freight and timely clearance when applicable.
- Interact with customers in arranging their shipments to meet customer service standards.
- Contribute to and maintain good relationships with suppliers.
- Meet compliance at all times.
- Network communications, timely responses to emails and requests.
- Meet KPI standards in accordance with Company policy.
- Understand customers\’ procedures and maintain updated internal DLSOPs.
- Escalate problems to Management when necessary.
- Promote compliance by diligently following all company policies and regulations, performing tasks with integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
- Knowledge:
- Expeditors’ Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- Global Logistics Industry knowledge
- Hazardous materials certification (preferred)
Qualifications
Skills:
- Proactive, strong organizational skills.
- Good computer skills (Excel, Word).
- Fluent in English.
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Behaviours:
- Positive and willing to help attitude.
Must have the right to work in the UK.
Additional Information
Must be eligible to work in the UK.
Expeditors offers excellent benefits:
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
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Transcon Agent employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transcon Agent
✨Tip Number 1
Familiarise yourself with the global logistics industry and Expeditors' specific operations. Understanding their mission and values will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your organisational skills and be prepared to discuss how you've successfully managed multiple tasks in previous roles. Highlighting your ability to handle data entry and track shipments efficiently will demonstrate your suitability for the Transcon Agent position.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in past jobs. Expeditors values strong interpersonal skills, so being able to share specific instances where you went above and beyond for customers will set you apart.
✨Tip Number 4
Showcase your proactive attitude by thinking of ways you can contribute to improving processes within the Transcon Department. Being able to suggest ideas for enhancing efficiency or compliance will demonstrate your commitment to the role and the company.
We think you need these skills to ace Transcon Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transcon Agent. Familiarise yourself with the logistics industry and the specific duties mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your organisational skills, customer service experience, and any knowledge of global logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Expeditors' cultural attributes and your commitment to providing exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Expeditors
✨Showcase Your Organisational Skills
As a Transcon Agent, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Customer Service Excellence
This role requires exceptional customer service skills. Think of instances where you went above and beyond for a customer and be ready to share these stories during the interview.
✨Familiarise Yourself with Compliance Standards
Understanding compliance is key in logistics. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your work, as this will show your commitment to the company's standards.
✨Emphasise Teamwork and Communication
Effective communication and teamwork are vital in this role. Prepare to talk about how you've collaborated with colleagues or clients in the past to achieve common goals, highlighting your interpersonal skills.
