Ocean Import Supervisor

Our Mission: We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service‑based approach to logistics.

Job Description Summary: To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Tasks and Duties:

• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Review and support with day-to-day quotations.
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Take an active role in the transition of new business/ updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Support all compliance efforts and trainings.
• Understand department process flow, constantly looking for areas to improve efficiency.
• Be open to implementing new system changes and enhancements into the department.
• Be involved and suggest system/process improvements.
• Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others).
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives.
• Assist the Manager with goal setting and monitoring development for key staff.

What We Expect From You:

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities but is willing to aid and assist others to the benefit of the company and/or customers.
• Communication: Effectively listens to others and communicates in a professional manner, both internally and externally.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Performance Expectations:

• Financial Excellence: Applies accounting expertise to assist department leadership with meeting financial growth and cost savings goals.
• Operational Excellence: Monitors and improves product District Excellence and Global Business Operations metrics.
• Employee Development: Properly on‑boards new hires and ensures team members have clear expectations.
• Business Development: Assists department leadership with growing the product's business through involvement in sales and retention programs.

Qualifications:

• Minimum 5 years Expeditors’ or Ocean Import experience.
• Strong planning and organizing skills.
• Excellent interpersonal and communication skills.
• Good computer skills (e.g., MS Excel, MS Word).

Additional Information: Expeditors offers excellent benefits including Private Medical Insurance, Pension Scheme, Life Assurance, Bike to work scheme, Employee Stock Purchase Plan, and Training and Personnel Development Programme.