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For Companies At a Glance
- Tasks: Manage international shipments and ensure smooth freight processes while providing top-notch customer service.
- Company: Join Expeditors, a Fortune 500 global logistics leader with over 19,000 professionals worldwide.
- Benefits: Enjoy private medical insurance, a pension scheme, life assurance, and a bike-to-work scheme.
- Why this job: Be part of a supportive culture that promotes growth and offers a chance to build a rewarding career.
- Qualifications: No specific experience required; just bring your organisational skills and a willingness to learn.
- Other info: Must be eligible to work in the UK; training provided for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Air Export Files and reporting.
- Use Workboard on a daily basis.
- Ensure arrival notices are communicated to overseas and customers.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintaining good relationships with suppliers (Trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and look for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures are in place and updated in the DLSOPs.
- Meet KPI standards in accordance with Company’s procedures.
- Overseas communications, timely responses to emails and requests (internal & external).
- Escalation of problems to Management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- EDMA resolution no more than 24 hrs from the time of notice.
- Take ownership on the accounts assigned.
Ocean Export Job-Specific Tasks and Duties
- Receive documents
- Prepare shipments
- Route shipments
- Manage freight receipt
- Process shipments
- Monitor shipments
- Bill shipments once confirmed on board and have carriers costs confirmed
Skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good Microsoft Office skills (Excel, Word etc.).
Qualifications
Knowledge
- A good understanding of Expeditors’ products, services and systems
- CECS
- LATAM Certification
- Billing Certification
- DG Certification
Other Information
- Must be eligible to work in the UK
- Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Transportation, Logistics, Supply Chain and Storage
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Ocean Export Agent employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Agent
✨Tip Number 1
Familiarise yourself with the logistics industry, especially ocean export processes. Understanding key terms and practices will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work in ocean exports. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at Expeditors.
✨Tip Number 3
Research Expeditors' specific products and services. Being knowledgeable about their offerings will not only impress interviewers but also allow you to tailor your responses to show how you can contribute to their mission and values.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences that showcase your problem-solving skills and ability to handle customer service challenges. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Ocean Export Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ocean Export Agent. Familiarise yourself with the logistics industry and the specific tasks mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your organisational skills, customer service experience, and any certifications related to logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your understanding of the company's mission. Mention how your skills can contribute to their customer service standards and operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Expeditors
✨Know Your Logistics Basics
Make sure you brush up on your knowledge of international logistics and supply chain management. Understanding the key concepts and terminology will help you communicate effectively during the interview and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to meet customer needs, as this aligns with the company's focus on exceptional service.
✨Demonstrate Organisational Skills
The position requires strong organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Be ready to explain how you prioritise your workload and ensure timely completion of tasks, especially in a fast-paced environment.
✨Prepare Questions About Company Culture
Research Expeditors' company culture and values, and prepare thoughtful questions to ask during the interview. This shows your genuine interest in becoming part of their team and helps you assess if the company is the right fit for you.
