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- Tasks: Manage ocean export processes and ensure timely communication with customers.
- Company: Expeditors is a global leader in supply chain management, prioritising professionalism and innovation.
- Benefits: Enjoy 23 days holiday, private medical insurance, and employee stock purchase plans.
- Why this job: Join a friendly team focused on customer service and operational efficiency in logistics.
- Qualifications: Experience is a plus, but a willingness to learn and understand ocean documentation is key.
- Other info: Training and development opportunities available to help you grow your career.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Globally unified system
Job Description
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Global Ocean Export Monitor on a daily basis.
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- Previous experience in a similar role in advantageous but not necessary
- A good understanding of Expeditors’ Products and Services
- Understanding of ocean documentation process a plus.
- Hazardous Materials certification (preferred).
Additional Information
- 23 Days holiday
- Private Medical Insurance
- Dental and Optical cover
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- EAP
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Ocean Export Agent employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Agent
✨Tip Number 1
Familiarise yourself with the ocean export process and the specific documentation involved. Understanding the nuances of shipping regulations and compliance will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with current employees at Expeditors, as they can provide insights into the company culture and expectations.
✨Tip Number 3
Demonstrate your customer service skills during any interactions with the company. Since the role involves arranging international shipments and maintaining relationships, showcasing your ability to communicate effectively will be crucial.
✨Tip Number 4
Research Expeditors' products and services thoroughly. Being knowledgeable about what the company offers will not only help you in interviews but also show your genuine interest in the role and the organisation.
We think you need these skills to ace Ocean Export Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ocean Export Agent. Familiarise yourself with the key tasks mentioned in the job description, such as data entry, tracking shipments, and maintaining customer relationships.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. If you have any experience in logistics or customer service, be sure to emphasise that, even if it’s not directly related to ocean exports.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Expeditors that appeal to you, such as their commitment to professionalism and customer service, and explain how your background makes you a good fit.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the logistics industry.
How to prepare for a job interview at Expeditors
✨Know Your Ocean Export Basics
Familiarise yourself with the ocean export documentation process and key terms. Understanding the basics will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Showcase Your Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your previous experiences in customer service. Highlight how you've handled challenging situations and maintained positive relationships.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, especially when it comes to data entry and compliance. Be ready to provide examples of how you've ensured accuracy in your past work, and express your commitment to maintaining high standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and culture. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
