Ocean Export Agent

Overview

Expeditors is a global logistics company. This role is within the Ocean Export Department and focuses on ensuring timely and accurate movement of freight and information, while providing exceptional customer service.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to overseas and customers.
• Ensure accurate and timely client and vendor billing.
• Interact with customers in arranging international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (trucking companies and others involved).
• Meet compliance with internal and external regulations in accordance with government regulations.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Ensure all customers’ standard operating procedures are in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Company procedures.
• Communicate with customers and respond to emails and requests (internal & external) in a timely manner.
• Escalate problems to Management when necessary.
• Adhere to company training requirements (e.g., 52 hours per year per employee).
• Complete mandatory training as required.
• Promote compliance with all company policies and regulations and perform tasks with integrity and pride.
• EDMA resolution no more than 24 hours from time of notice.
• Take ownership of the accounts assigned.

Job-Specific Tasks

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments
• Bill shipments once confirmed on board and carrier costs confirmed

Skills

• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office skills (Excel, Word, etc.).

Qualifications / Knowledge

• A good understanding of Expeditors’ products, services and systems
• CECS
• LATAM Certification
• Billing Certification
• DG Certification

Additional Information

• Must be eligible to work in the UK
• Expeditors offers excellent benefits:
  • Private Medical Insurance
  • Pension Scheme
  • Life Assurance
  • Bike to work scheme
  • Employee Stock Purchase Plan
  • Training and Personnel Development Programme