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- Tasks: Ensure smooth customs processes and provide exceptional customer service.
- Company: Join a dynamic team in a leading customs brokerage firm.
- Benefits: Competitive pay, training opportunities, and a supportive work culture.
- Why this job: Be part of a crucial role that impacts global trade and logistics.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Embrace a culture of integrity, curiosity, and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.
KEY RESPONSIBILITIES:
- Ensure timely arrival for work.
- Ensure smooth and timely customs process flow.
- Understand all the elements of the import and export customs SOP and correctly interpret this information to fulfil our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Act as the liaison between the customs authorities and customers.
- Ensure timely customs clearance of cargo to customer for shipments.
- Verify documents received for customs purposes are compliant and correct.
- Interact with our customers during the clearance process ensuring that they are very pleased with our service.
- Ensure compliance at all times to regulations, including internal policies and procedures and external government regulations.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests.
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
KNOWLEDGE, SKILLS AND BEHAVIOURS:
- Knowledge: Knowledge of customs brokerage process, understanding of ocean, transcon and air documentation process, knowledge of air, road and ocean transport, knowledge of incoterms.
- Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results, pro-active, strong organizational skills, good computer skills (Excel, Word, PowerPoint), fluent in English.
- Behaviours: Positive and willing to help attitude, adhere to the company’s 10 cultural attributes.
All your information will be kept confidential according to EEO guidelines.
Nightshift Customs Administrator in Manchester employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Customs Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the customs and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and regulations. Be ready to discuss how you can ensure timely customs clearance and provide exceptional customer service, as these are key in this role.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks efficiently. Highlight your ability to meet KPIs and maintain compliance with regulations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Nightshift Customs Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nightshift Customs Administrator role. Highlight your experience with customs processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of customs procedures and your commitment to exceptional customer service.
Show Off Your Skills: Don’t forget to showcase your computer skills and any relevant software experience in your application. We love candidates who are tech-savvy and can handle data entry with ease, so let us know what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Expeditors
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of customs brokerage processes and the specific SOPs mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role and understand what’s required.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. This role is all about liaising with customers and customs authorities, so demonstrating your ability to handle queries and resolve issues will set you apart.
✨Be Organised and Proactive
Bring a notepad or device to jot down important points during the interview. Show that you’re organised by asking insightful questions about the company’s processes and how you can contribute to improving efficiency.
✨Embrace the Company Culture
Familiarise yourself with the company’s 10 cultural attributes. During the interview, weave these into your responses to demonstrate that you align with their values and are ready to contribute positively to their culture.
