Junior Customs Brokerage Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As a Junior Customs Brokerage Agent, you will support the customs clearance process for imports and exports, ensuring compliance with regulations and timely movement of goods. This is an entry-level role with full training provided.

Scope of Position: To ensure the proper and timely clearance and release of consignments, while providing exceptional customer service within the Customs Brokerage department. Attention to detail is essential to be successful within this role. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent interpersonal, organizational & time management skills in addition to the professional attitude that exemplifies the Expeditors culture.

Major Duties and Responsibilities:

• Ensure customer specific DLSOP (Desk Level Standard Operating Procedure) are utilised in conjunction with consignments documentation and data to fulfil government agencies & our customers’ requirements.
• Verify that all documentation received for customs purposes are compliant and correct and retained within our document retention system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the timely build of a valid customs declaration.
• Track and trace Customs files via your assigned work board.
• Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with our KPI’s.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Act as the liaison between the customs authorities (or other government agencies and customers).
• Attend any customs inspections & present documentation to customs authorities where required.
• Contribute to maintain strong relationships with customs officers & our customers.
• Ensure compliance at all times to all external and internal policies and regulations.
• Understand the department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Escalation of problems to Management when necessary.

Expeditors Key Performance Expectations:

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs.
• Job Execution: Consistently completes quality work that matches job expectations.
• Reliability: Consistently meets deadlines.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner.
• Culture: Exhibits and promotes the company’s 10 cultural attributes.
• Personal Growth and Development: Participates in training within the company’s guidelines.

Performance Expectations:

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems.
• Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately.

Qualifications Skills:

• Positive and willing to help attitude.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word, PowerPoint).

Additional Information:

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Monday - Friday 0900-1730