Ocean Product Manager in Feltham

To further develop the Ocean Export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Key Responsibilities

• People
  • Identify, develop, and mentor your No. 2.
  • Conduct timely staff appraisals (minimum annually).
  • Ensure all staff have job descriptions, clear expectations, and structured development plans.
  • Support Operations Manager and key employees with goal setting and progress monitoring.
  • Regularly interview candidates for upcoming vacancies.
  • Plan and lead monthly department meetings.
  • Review department goals and business plans with employees for alignment and accountability.
  • Complete and ensure team completes 52 hours of training per year.
• Operations
  • Oversee day-to-day operations of the ocean export department.
  • Understand key Expeditors systems (ETMS, ATS).
  • Maintain updated department org chart that supports flexibility and growth.
  • Prepare, execute, and regularly update departmental business plans.
  • Monitor and improve departmental KPIs including SPD, RPD, EPD, RPS, revenue-to-expense ratio, and District Excellence metrics.
  • Promote compliance with all internal and external regulations.
  • Map and review process flows to identify efficiency and cost-saving opportunities.
  • Ensure SOPs are documented and maintained.
  • Build and maintain strong vendor relationships.
  • Evaluate vendors regularly and initiate corrective actions when needed.
  • Stay current on market and industry insights.
• Customer
  • Maintain thorough understanding of local pricing and market conditions.
  • Maintain personal involvement with top 10 ocean customers.
  • Complete 5 sales or retention calls weekly and log them in CRM.
  • Train and support branch sales teams on ocean product knowledge.
  • Ensure customer reviews are completed and documented.
  • Provide routing solutions, pricing alternatives, and technical support.
  • Respond to RFQs, proposals, and quotations in a timely and competitive manner.
  • Support onboarding and transition of new or updated business.
  • Participate in weekly branch sales meetings.
• Finance
  • Assist District & Branch Manager with annual budget preparation.
  • Attend monthly meetings to review P&L and performance goals.
  • Monitor department freight yields.
  • Participate in AR meetings and ensure customers pay within terms.
  • Enforce proper credit procedures.
  • Manage BNP/Bucket reports and intercompany accounting (AJAX).
  • Review Daily Branch Revenue report.
  • Ensure all contracts follow company guidelines.
  • Follow capex procedures for equipment purchases.
  • Use TOP 20 ACCOUNTS and CLIENT REVENUE reports to ensure balanced customer dependency.
• Compliance
  • Promote and model compliance at all times.
  • Communicate policies and regulatory updates proactively.
  • Maintain strong partnership with the Trade Compliance Manager.
• Culture
  • Promote the company’s 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Systems
  • Ensure optimum use of system tools.
  • Encourage and support system enhancements.
  • Suggest system/process improvements.
  • Maintain a culture of innovation and openness.

WHAT WE EXPECT FROM YOU:

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders.
• Employee Development: Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest.
• Financial Excellence: Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses.
• Operational Excellence: Monitors and improves product District Excellence and Global Business Operations metrics.
• Business Development: Actively grows the product's business and builds customer relationships through involvement in sales and retention programs.

Qualifications

• Strong verbal and written communication
• Listening skills
• Leadership and emotional intelligence
• Adaptability and change leadership
• Presentation and analytical thinking
• Problem solving and strategic planning
• English language proficiency
• University degree or equivalent business qualifications
• Minimum 7 years industry/Expeditors experience
• Minimum 3 years team management experience