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For Companies At a Glance
- Tasks: Lead the Ocean Import team and enhance our logistics operations.
- Company: Join a Fortune 500 global logistics company with a supportive culture.
- Benefits: Enjoy private medical insurance, pension scheme, and training opportunities.
- Why this job: Make a real impact in global trade while growing your career.
- Qualifications: 5+ years in logistics or ocean import experience required.
- Other info: Dynamic work environment with strong focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!
SUMMARY DESCRIPTION:
To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
Tasks and Duties
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Review and support with day-to-day quotations.
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Take an active role in the transition of new business/ updates to existing business.
- Grow department Revenue in line with District budget target and management expectations.
- Support all compliance efforts and trainings.
- Understand department process flow, constantly looking for areas to improve efficiency.
- Be open to implementing new system changes and enhancements into the department.
- Be involved and suggest system/process improvements.
- Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others).
- Assist the Manager with EPE’s on the department in line with the 3+1 Initiatives.
- Assist the Manager with goal setting and monitoring development for key staff.
WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
- Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
- Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes.
- Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
- Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
- Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
Performance Expectations:
- Financial Excellence: Applies accounting expertise to assist department leadership with meeting financial growth and cost savings goals.
- Operational Excellence: In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.
- Employee Development: In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations.
- Business Development: Assists department leadership with growing the product's business through involvement in sales and retention programs.
Minimum Requirements:
- 5 years of Expeditors or Ocean Import experience.
- Strong planning and organizing skills.
- Excellent interpersonal and communication skills.
- Good computer skills (e.g., MS Excel, MS Word).
Expeditors offers excellent benefits:
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
Ocean Import Supervisor in Feltham employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Supervisor in Feltham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Expeditors. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Expeditors and its culture. Familiarise yourself with their mission and values, and think about how your experience aligns with their focus on customer service and operational excellence. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your skills and experiences effectively, especially in areas like collaboration and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the Ocean Import Supervisor role!
We think you need these skills to ace Ocean Import Supervisor in Feltham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ocean Import Supervisor role. Highlight your relevant experience in logistics and customer service, and show us how you align with our values and mission.
Showcase Your Skills: We want to see your planning, organising, and communication skills shine through. Use specific examples from your past roles to demonstrate how you've excelled in these areas, especially in a team environment.
Be Professional Yet Friendly: While we love a friendly vibe, remember to keep your tone professional. Show us your personality, but also your commitment to operational excellence and customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Expeditors
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of ocean import logistics. Familiarise yourself with key terms, processes, and the specific challenges faced in this area. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a big deal for Expeditors, be ready to share examples from your past experiences where you went above and beyond for a customer. Highlight how you anticipate needs and resolve issues promptly, as this aligns perfectly with their expectations.
✨Demonstrate Team Spirit
Collaboration is key in this role, so come prepared with stories that illustrate your ability to work well with others. Talk about times when you supported colleagues or contributed to team goals, showing that you're not just focused on your own success but also on the team's achievements.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, growth opportunities, and how they measure success in the Ocean Import department. This shows that you're not only interested in the job but also in how you can contribute to the company's mission and values.
