Ocean Export Agent - 1400-2230hrs in Feltham

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to overseas and customers.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal & external).
• Escalation of problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• EDMA resolution no more than 24 hrs from the time of notice.
• Take ownership on the accounts assigned.

Ocean Export Job-Specific Tasks and Duties

• Receive documents.
• Prepare shipments.
• Route shipments.
• Manage freight receipt.
• Process shipments.
• Monitor shipments.
• Bill shipments once confirmed on board and have carriers costs confirmed.

Expeditors Core Competencies

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Product Agent Core Competencies

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
• Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organisational skills.
• Good Microsoft Office skills (Excel, Word etc.).

Qualifications

• Global logistics industry knowledge.
• Good computer skills (e.g., MS Excel, MS Word).
• Customer Service Experience.

Additional Information

• Must be eligible to work in the UK.
• Expeditors offers excellent benefits: Private Medical Insurance, Pension Scheme, Life Assurance, Bike to work scheme, Employee Stock Purchase Plan, Training and Personnel Development Programme.