Customs Operations & Service Coordinator in Feltham

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.

Core responsibilities:

• Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviews.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Responsibility for key brokerage only customers which do not sit in the account management program.
• Supporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activity.
• Delivering specific reporting and document retention requirements for key customers.
• Supporting weekly reconciliation and exception reporting for our Customs Warehousing customers.
• Providing compliance and reconciliation support should we proceed with operating a customs warehouse in Bedford.
• Driving our key operational metrics (timely keying, UCE) and supporting customer performance.
• Overseeing ETSF compliance.
• Overseeing departure status for export entries from the UK.
• Contributing to transition & implementation activities for new business, or new opportunities for existing business.
• Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
• Working with supervisors to ensure all customers’ standard operating procedures are monitored and regularly updated where needed.
• Be continuously open and positive to implementing new system changes and enhancements within the customs team.

Expeditors Key Performance Expectations:

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
• Job Execution: Consistently completes quality work that matches job expectations.
• Business Development: Assists department leadership with department growth through involvement in sales, transition and implementation, and retention programs.
• Financial Excellence: Assist department leadership with analysing financial transactions related to both revenue and cost for accuracy and timeliness.
• Operational Excellence: In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics tied to their service.

Qualifications:

• Minimum 2 years previous experience in a Customs role.
• Good knowledge of customs brokerage process and CDS ideal.
• Customer focus.
• Expeditors’ applications and system knowledge.
• Software proficiency, especially Microsoft Office (Excel, Word etc.).
• Written and verbal communication skills; English proficiency.
• Effective interpersonal skills, including listening, providing feedback, and teamwork.
• Problem solving.
• Process improvement.
• Proactive, strong organizational skills; time management.
• Self-reflecting and open to feedback.
• Initiative and ability to work in autonomy.
• Reinforcing company culture.
• Proven leadership attitude and background; building team environment.

Additional Information:

• Private Medical insurance.
• Pension Scheme.
• Life Assurance.
• Bike to work scheme.
• Employee Stock Purchase Plan.