Distribution Agent

Overview

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department.

Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders; check all orders for special requests and post inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research.
• Compliance at all times to regulations, including OPS and external government regulations or customer policies/requirements.
• Escalation of problems to Management when necessary.

Physical Demands

• Use of standard office equipment; writing with pencil/pen/marker; seated work at a desk.

Qualifications

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• Good computer skills (e.g., MS Excel, MS Word)
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Excellent organizational and time management skills; professional manner
• Positive and willing to help attitude
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Transportation, Logistics, Supply Chain and Storage

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