Distribution Agent

Summary :

Ensure the proper and timely movement of freight and information while providing an exceptional customer service within the Distribution department.

Tasks and Duties :

This section lists job-specific tasks and duties such as the ones listed below :

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving order allocation shipping and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notifies customers of any activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Maintain strong relationships with vendors (trucking companies and others).
• Provide support with other miscellaneous projects filing and research
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Escalation of problems to Management when necessary.

Physical Demands :

This section lists physical demands required of this job :

• Use of standard office equipment – computer with keyboard and mouse phone fax / copy / scan machine etc.
• Write with pencil / pen / marker.
• Functions performed primarily while seated at desk.

Qualifications :

Understanding transportation process of all models is a plus

• Hazardous Materials certification (preferred)
• Good computer skills (e.g. MS Excel MS Word)
• 6 months to 1-year related experience and / or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year including as needed management / leadership training
• Excellent organizational skills time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results

Additional Information :

Expeditors Key Performance Expectations

This section lists the core business-critical performance expectations applicable to all Expeditors employees.

Exceptional Customer Service :

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices / employees).

Job Execution :

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies / procedures and code of business conduct and with government regulations.

Reliability :

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

Collaboration :

Displays a willingness to accomplish not only his / her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and / or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication :

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

Culture :

Exhibits and promotes the companys 10 cultural attributes : Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Personal Growth and Development :

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Product Agent Job-Specific Performance Expectations

Timely and Accurate Shipment Processing :

Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.

Timely and Accurate Data Entry :

Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Billing and Accounting :

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Expeditors offers excellent benefits :

• Paid Vacation Holiday Sick Time
• Health Plan : Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work : No

Employment Type : Full-time

Key Skills

IT Network,Corporate Sales,Data Networking,Bank Reconciliation,Information Technology Sales,AC Maintenance

Vacancy : 1