Customs Brokerage Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position: To ensure the proper and timely clearance and release of consignments, while providing exceptional customer service within the Customs Brokerage department. Excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels are required. Attention to detail is essential. Our work environment is team-oriented and very fast-paced; therefore, a strong candidate must have excellent interpersonal, organizational, and time management skills, along with a professional attitude that exemplifies the Expeditors culture.

Major Duties and Responsibilities:

• Ensure customer-specific DLSOP (Desk Level Standard Operating Procedure) are utilized with consignments documentation and data to fulfill government agencies & our customers’ requirements.
• Verify that all documentation received for customs purposes are compliant and correct and retain them within our document retention system.
• Transpose customs declaration information from documents or other sources into the customs entry system for timely customs declaration.
• Track and trace Customs files via your assigned work board.
• Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with our KPI’s.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address issues/questions during the clearing process.
• Act as the liaison between customs authorities, other government agencies, and customers.
• Attend customs inspections & present documentation to customs authorities as required.
• Maintain strong relationships with customs officers & our customers.
• Ensure compliance with all external and internal policies and regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations.
• Understand department process flow, and seek areas for efficiency improvements.
• Stay updated on all regulatory requirements governing import/export, including customs procedures and other government agency requirements.
• Oversee communications, respond timely to emails/requests (internal and external).
• Escalate problems to Management when necessary.

Key Performance Expectations:

• Exceptional Customer Service: Exceed expectations by proactive, timely, and resolute problem-solving, building rapport, and improving customer satisfaction.
• Job Execution: Complete quality work, committed to operational excellence and continuous improvement, compliant with policies, procedures, and regulations.
• Reliability: Meet deadlines, be punctual, organized, and manage time effectively.
• Collaboration: Assist colleagues proactively, work harmoniously, and communicate effectively.

Qualifications:

• Positive, helpful attitude
• Effective interpersonal and communication skills
• Proactive, organized, with good computer skills (Excel, Word, PowerPoint)

Additional Benefits:

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan

Working Hours: Monday - Friday 0900-1730