At a Glance
- Tasks: Lead a Customs team, ensuring compliance and operational excellence in logistics.
- Company: Join Expeditors, a Fortune 500 global logistics leader with a supportive culture.
- Benefits: Enjoy health plans, life assurance, stock options, and growth opportunities.
- Other info: Dynamic environment with a focus on training and internal promotions.
- Why this job: Make an impact in global trade while developing your career in logistics.
- Qualifications: 6 months to 1 year of customs experience and strong organisational skills.
The predicted salary is between 41927 - 51245 £ per year.
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within
- more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
To lead and manage a Customs department within a branch so the department has strong technical expertise, flawless operational execution, strong infrastructure, strong and knowledgeable personnel, strong trade compliance, efficiency, profitability, and continual growth.
- Major Duties and Responsibilities
- Oversee the day-to-day running of the Customs team.
- Make sure the team has the right people and resources to do the work.
- Support, coach, and develop team members to help them grow and succeed.
- Set goals, track progress, and ensure training is completed.
- Make sure all Customs rules and regulations are followed.
- Ensure company policies, procedures, and systems are used correctly.
- Manage relationships with external Customs brokers.
- Monitor performance, identify issues, and help find solutions.
- Plan and deliver the team's objectives and business goals.
- Train and support staff on Customs processes, systems, and customer requirements.
- Ensure Customs regulations, company procedures, and client instructions are followed.
- Manage third-party brokers and provide clear guidance where needed.
- Review and approve Customs entries before submission.
- Monitor team workload, efficiency, and performance.
- Oversee compliance activities, audits, licences, and authorisations.
- Ensure customer accounts and documentation are set up correctly.
- Maintain strong relationships with Customs authorities.
- Resolve entry errors, discrepancies, and compliance issues promptly.
- Identify trends, address root causes, and provide additional training where needed.
- Use reports and workflow tools to manage and improve departmental operations.
- Ensure department is using all system tools to their greatest advantage.
- Be open to implementing new system changes and enhancements into your department.
- Ensure files are all billed and mailed in an accurate and timely manner
- Manage execution of credit policy and review all billed not paid and paid not billed items for proper closing.
- Review entries, customer A/R and invoices.
- Work with sales, customer retention and development, and account management to maintain and develop relationships with customers, and develop and bring new customers into the department
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Good knowledge of customs brokerage processes and systems essential
- Good knowledge of customs legislation, especially with regards to custom procedures, classification, valuation and origin.
- Understanding of documentation requirements
- process Transport, Commercial & Customs.
- Knowledge of air, road and ocean transport requirements.
- Good knowledge of incoterms
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, Power Point).
- Fluent in English – Verbal and written.
- Additional Information
Expeditors offers excellent benefits
- Health Plan: Medical
- Life Assurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Customs Operations Manager in Birmingham employer: Expeditors
Expeditors in Birmingham is an exceptional employer that prioritises employee development and teamwork within a dynamic global logistics environment. With a strong focus on mentoring and promoting productivity, employees benefit from a collaborative work culture that encourages innovation and accountability. The company offers ample growth opportunities and a supportive atmosphere, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Operations Manager in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Expeditors and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Expeditors!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Expeditors keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customs Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Expeditors:This is your chance to really connect with the team at Expeditors. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Expeditors
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Expeditors.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Expeditors that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Expeditors. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
