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For Companies At a Glance
- Tasks: Manage urgent shipments and ensure timely delivery in a fast-paced environment.
- Company: Join a dynamic logistics company focused on excellence and customer satisfaction.
- Benefits: Enjoy competitive salary, private medical insurance, and training opportunities.
- Why this job: Be part of a team that makes a real impact in the logistics industry.
- Qualifications: Experience in AOG/CLS handling and strong problem-solving skills required.
- Other info: Great opportunity for personal growth and development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Air Export AOG/CLS Agent – 4/4 shift 1900-0700
Join to apply for the Air Export AOG/CLS Agent – 4/4 shift 1900-0700 role at Expeditors.
We take care of our employees, and they take care of our customers!
Job Description
We are looking for a dedicated and proactive AOG/CLS & Air Export Agent to manage high-profile, time-sensitive shipments in a fast-paced environment. The ideal candidate is ambitious and detail-oriented.
Key Responsibilities
- AOG/CLS Responsibilities:
- Handle urgent and high-pressure shipments with efficiency and accuracy.
- Proactively identify and implement solutions for service disruptions, keeping customers informed and offering alternative options.
- Build and maintain strong relationships with service providers, including airlines and trucking companies.
- Evaluate vendors at defined intervals, identifying areas for improvement and implementing corrective action plans.
- Ensure adherence to internal policies, operational process standards (OPS), and external regulations.
- Continuously assess department process flow to identify areas for improved efficiency.
- Air Export Responsibilities:
- Receive, prepare, and route shipments in compliance with customer requirements.
- Manage freight receipt and processing to ensure timely and accurate shipment execution.
- Monitor shipments throughout transit to ensure on-time delivery and customer satisfaction.
- Willingness to learn and develop expertise in:
- – Road Freight
- – Imports
What we expect from you
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
- Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise.
- Collaboration: Displays a willingness to accomplish not only own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors\\\’ standards.
- Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
- Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Performance Expectations (Product Agent)
- Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors\’ operational procedures. Follows customer\’s standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company\’s procedures.
- Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors\’ operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Qualifications
- Experience in the handling of AOG, CLS is essential
- Good market and product knowledge
- Strong problem-solving and negotiation skills
- Ability to work in a high-pressure environment with tight deadlines
- Strong attention to detail and ability to manage multiple shipments simultaneously
- Knowledge of compliance regulations and industry standards
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Good computer skills (e.g., MS Excel, MS Word)
Additional Information
- Benefits:
- Competitive salary
- Pension
- Private Medical Insurance
- Stock Purchase Plan
- Training and Personnel Development Program
- Must have the right to work in the UK
Employment details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Transportation, Logistics, Supply Chain and Storage
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Air Export AOG/CLS Agent - 4/4 shift 1900-0700 employer: Expeditors
Contact Detail:
Expeditors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Export AOG/CLS Agent - 4/4 shift 1900-0700
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Practice common interview questions and think of examples that showcase your skills in handling high-pressure situations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Air Export AOG/CLS Agent - 4/4 shift 1900-0700
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any relevant experience you have with AOG and CLS. We want to see how you've handled high-pressure situations before, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your skills and experience without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Expeditors
✨Know Your Stuff
Make sure you brush up on your knowledge of AOG and CLS processes. Familiarise yourself with the specific regulations and standards in the air export industry. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled high-pressure situations in the past. Think about times when you had to think on your feet or come up with creative solutions for service disruptions. This is key for impressing them with your proactive approach.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since communication is crucial in this role, consider doing mock interviews with a friend or family member. Focus on being concise while still conveying all necessary information.
✨Demonstrate Team Spirit
Be ready to discuss how you’ve collaborated with others in previous roles. Highlight instances where you’ve worked harmoniously with colleagues or built strong relationships with service providers. This will show that you’re a team player who values collaboration.
