At a Glance
- Tasks: Ensure smooth customs processes and provide exceptional customer service during night shifts.
- Company: Join a leading customs brokerage with a focus on teamwork and integrity.
- Benefits: Enjoy competitive pay, flexible shifts, and ongoing training opportunities.
- Other info: Embrace a culture of excellence and continuous improvement.
- Why this job: Make a real impact in logistics while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.
Working Hours: The shifts are 6PM - 6AM on a 4 nights on, 4 nights off rotation.
KEY RESPONSIBILITIES:
- Ensure timely arrival for work.
- Ensure smooth and timely customs process flow.
- Understand all the elements of the import and export customs SOP and correctly interpret this information to fulfil our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Act as the liaison between the customs authorities and customers.
- Ensure timely customs clearance of cargo to customer for shipments.
- Verify documents received for customs purposes are compliant and correct.
- Interact with our customers during the clearance process ensuring that they are very pleased with our service.
- Ensure compliance at all times to regulations, including internal policies and procedures and external government regulations.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests.
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
KNOWLEDGE, SKILLS AND BEHAVIOURS:
- Knowledge: Knowledge of customs brokerage process, understanding of ocean, transcon and air documentation process, knowledge of air, road and ocean transport, knowledge of incoterms.
- Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results; pro-active, strong organizational skills.
- Behaviours: Positive and willing to help attitude; adhere to the company’s 10 cultural attributes.
All your information will be kept confidential according to EEO guidelines.
Nightshift Customs Administrator in Manchester employer: Expeditors International
At Expeditors, we pride ourselves on being an exceptional employer, fostering a supportive and dynamic work culture that prioritises employee well-being and professional growth. With a strong emphasis on internal promotion and a unique compensation program, our Global Sales Executives enjoy meaningful career opportunities in the heart of Seattle's vibrant logistics industry. Join us to be part of a global community where your contributions are valued, and you can thrive in a flexible environment that rewards innovation and results.
StudySmarter Expert Advice🤫
We think this is how you could land Nightshift Customs Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the customs and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and regulations. Be ready to discuss how you can ensure timely customs clearance and provide exceptional customer service, as these are key in this role.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects efficiently. This will demonstrate your ability to handle the fast-paced environment of customs administration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our culture of excellence.
We think you need these skills to ace Nightshift Customs Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Nightshift Customs Administrator role. Highlight your experience with customs processes and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of customs procedures and your commitment to exceptional customer service.
Show Off Your Attention to Detail:Since accuracy is key in customs administration, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the quality we strive for at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Expeditors International
✨Know Your Customs Inside Out
Make sure you brush up on your knowledge of customs brokerage processes and the specific SOPs mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role and understand what’s required.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. This role heavily emphasises customer interaction, so demonstrating your ability to handle queries and resolve issues will set you apart.
✨Be Ready for Shift Work
Since this position involves night shifts, be prepared to discuss your experience with working unconventional hours. Highlight your adaptability and how you manage your time effectively during night shifts.
✨Demonstrate Your Organisational Skills
Bring examples of how you've successfully managed multiple tasks or projects simultaneously. The role requires strong organisational skills, so showing that you can keep everything running smoothly will be a big plus.
