Air Import Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!

Summary: Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Tasks and Duties:

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments

Physical Demands:

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Desired Qualifications:

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations:

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritise.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities but is willing to aid and assist others to the benefit of the company and/or customers.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Product Agent Job-Specific Performance Expectations:

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
• Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus