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For Companies At a Glance
- Tasks: Manage the movement of freight and provide top-notch customer service in the Ocean Export Department.
- Company: Join Expeditors, a Fortune 500 global logistics leader with over 19,000 professionals worldwide.
- Benefits: Enjoy perks like private medical insurance, a pension scheme, and a bike-to-work scheme.
- Why this job: Be part of a supportive team that values growth, innovation, and customer satisfaction.
- Qualifications: No specific experience required, but strong communication and organisational skills are essential.
- Other info: Must be eligible to work in the UK; training opportunities available.
The predicted salary is between 28800 - 43200 £ per year.
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they\’re chances to grow, do what you love and build a career with us!
Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace Air Export Files and reporting.
- Use Workboard on a daily basis.
- Ensure arrival notices are communicated to overseas and customers.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs.
- Meet KPI standards in accordance with Company’s procedures.
- Overseas communications, timely responses to emails and requests (internal & external)
- Escalation of problems to Management when necessary.
- Meet company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- EDMA resolution no more than 24 hrs from the time of notice.
- Take ownership on the accounts assigned.
Ocean Export Job-Specific Tasks and Duties
- Prepare shipments
- Process shipments
- Monitor shipments
- Bill shipments once confirmed on board and have carriers costs confirmed
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
Qualifications
Knowledge:
- A good understanding of Expeditors’ products, services and systems
- CECS
- LATAM Certification
- DG Certification
Additional Information
Must be eligible to work in the UK
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
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Ocean Export Agent employer: Expeditors International of Washington, Inc.
Contact Detail:
Expeditors International of Washington, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Agent
✨Tip Number 1
Familiarise yourself with the logistics industry, especially ocean export processes. Understanding key terms and practices will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who work in ocean exports. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Research Expeditors' specific products and services. Being knowledgeable about their offerings will not only impress interviewers but also show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Prepare to discuss how you can meet KPIs and improve operational efficiency. Think of examples from your past experiences where you've successfully managed similar tasks, as this will highlight your suitability for the Ocean Export Agent role.
We think you need these skills to ace Ocean Export Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Ocean Export Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Your CV should clearly outline your logistics experience, customer service skills, and any relevant certifications. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Expeditors and how your skills can contribute to their mission of providing exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the logistics industry.
How to prepare for a job interview at Expeditors International of Washington, Inc.
✨Know Your Logistics
Familiarise yourself with the basics of international logistics and supply chain management. Understanding how ocean exports work, including key terms and processes, will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since the job involves interacting with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to meet a customer's needs.
✨Showcase Your Organisational Skills
The role requires strong organisational abilities. Be ready to share examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring timely and accurate outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
