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- Tasks: Lead and optimise distribution operations, ensuring efficient order fulfilment and inventory management.
- Company: Join Expeditors, a Fortune 500 global logistics leader with over 19,000 professionals worldwide.
- Benefits: Enjoy private medical insurance, a pension scheme, life assurance, and employee stock purchase options.
- Why this job: Be part of a supportive culture that promotes growth and values innovation in logistics.
- Qualifications: 3 years of experience in a similar role with strong communication and teamwork skills.
- Other info: Must have the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
We take care of our employees, and they take care of our customers !
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within– more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they\’re chances to grow, do what you love and build a career with us!
Job Description
Responsibilities
- Partners with the Warehouse Manager to strategically plan and adjust staffing levels across distribution office and warehouse teams, ensuring efficient support for order fulfilment, inventory flow, and shipping schedules.
- Provides day-to-day leadership and oversight of distribution personnel, including office coordinators, inventory clerks, and warehouse associates, fostering a culture of accountability, safety, and continuous improvement.
- Conducts regular performance evaluations, sets clear expectations, and supports employee development through coaching, training, and performance management initiatives.
- Actively participates in the recruitment and selection process for distribution and warehouse roles, including interviewing candidates and supporting onboarding to ensure operational readiness.
Operations
- Reviews operational records and reports to ensure accuracy, compliance with established procedures, and alignment with distribution goals.
- Investigates discrepancies between inventory and stock control records, identifies root causes, and recommends corrective actions to maintain inventory integrity.
- Collaborates with the Distribution Manager to develop departmental budgets, monitor expenditures, and ensure financial accountability across distribution operations.
- Regularly reviews financial and operational reports to identify cost-saving opportunities and drive continuous improvement in productivity and efficiency.
- Issues clear written and verbal instructions to ensure consistent execution of operational procedures.
- Responsible for reviewing and ensuring Standard Operating Procedures (SOPs) are maintained by the owner across both office and warehouse functions, ensuring they are current, compliant, and optimized for operational efficiency. Identifies and implements process improvements based on SOP reviews.
- Participates in the distribution services rate quoting process, contributing to competitive and cost-effective pricing strategies.
- Maintains strong communication and leadership when working with third-party logistics (3PL) providers, ensuring service levels and performance standards are met.
Quality
- Oversees daily distribution operations to ensure all activities are carried out in accordance with company policies, procedures, and compliance standards, while upholding the highest levels of quality, efficiency, and professionalism.
Customer Service
Maintains a professional, courteous, and proactive relationship with all customers, ensuring a high standard of service and satisfaction.
- Drives customer retention and supports sales initiatives by focusing on service quality, responsiveness, and long-term relationship building.
- Conducts regular Quality Management Reviews (QMRs) and retention calls with both customers and vendors to assess service performance and identify improvement opportunities.
- Prepares and delivers professional presentations tailored to customer needs, and confidently hosts customer visits to showcase operational capabilities and service excellence.
Qualifications
- Experience (minimum level of direct experience in a similar position) 3years.
- Strong interpersonal skills able to communicate effectively.
- Ability to work in a \”Team\” environment
- Strong Planning, Prioritising and Organisational skills
Additional Information
Expeditors offers excellent benefits
- Private Medical Insurance
- Pension Scheme
- Life Assurance
- Bike to work scheme
- Employee Stock Purchase Plan
- Training and Personnel Development Programme
** Must have the right to work in the UK **
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Distribution Operations Manager employer: Expeditors International of Washington, Inc.
Contact Detail:
Expeditors International of Washington, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Distribution Operations Manager
✨Tip Number 1
Familiarise yourself with the logistics industry and current trends. Understanding the challenges and innovations in global supply chain management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics field, especially those who work at Expeditors or similar companies. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experience in managing teams. Be ready to provide examples of how you've fostered a culture of accountability and continuous improvement in previous roles.
✨Tip Number 4
Research Expeditors' values and mission statement. Tailor your responses in interviews to reflect how your personal values align with theirs, particularly regarding customer service and employee development.
We think you need these skills to ace Distribution Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and distribution operations. Emphasise your leadership skills, ability to manage teams, and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your understanding of Expeditors' mission. Mention how your background and skills make you a perfect fit for the Distribution Operations Manager role.
Highlight Relevant Experience: In your application, focus on your previous roles that involved team management, operational oversight, and customer service. Use specific examples to demonstrate your problem-solving abilities and how you've contributed to process improvements.
Showcase Soft Skills: Given the importance of interpersonal skills in this role, ensure you mention your communication abilities and teamwork experiences. Provide examples of how you've successfully collaborated with others to achieve common goals.
How to prepare for a job interview at Expeditors International of Washington, Inc.
✨Showcase Your Leadership Skills
As a Distribution Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any initiatives you've taken to foster a culture of accountability and continuous improvement.
✨Demonstrate Your Problem-Solving Abilities
The role involves investigating discrepancies and recommending corrective actions. Prepare to share specific instances where you've identified problems in operations and how you resolved them. This will show your analytical skills and ability to maintain inventory integrity.
✨Emphasise Your Customer Service Focus
Customer satisfaction is key in logistics. Be ready to discuss how you've maintained professional relationships with customers and how you've driven service quality in previous roles. Share examples of how you've handled customer feedback and improved service delivery.
✨Prepare for Financial Discussions
Understanding budgets and financial accountability is crucial. Brush up on your experience with budget management and cost-saving initiatives. Be prepared to discuss how you've contributed to financial performance in your previous positions, as this will demonstrate your business acumen.
