Customs Brokerage Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they’re chances to grow, do what you love and build a career with us!

Job Description

• Operations, Compliance and Customs Expertise:

1. Will follow the following specific areas relating to customs brokerage:

• National customs regulations – TSS and CDS Entry Submission
• Expeditors’ customs policies, controls, procedures and processes
• Operational and customer service execution
• Customer communication & Interaction
• Expeditors’ applications, tools, systems and their usage
• Client specific requirements

1. Make certain that files are logged correctly and timely with proper event codes updated.
2. Monitor and review post entry activity with brokerage supervisor.
3. Make certain that discrepancies are monitored and resolved timely and correctly.
4. Ensure that all correspondence within business unit is handled timely and professionally.
5. Escalate necessary issues to Customs Supervisor or District Manager.

• Product Agent Core Competencies:

1. Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
2. Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
3. Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications

• Training & Qualifications:

1. Global logistics industry knowledge (not essential, but preferred)
2. Training requirement: Meet company standards of 52 hours training per year, including as needed management/leadership training.

• Education and Experience:

1. 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
2. Good Education- preferably to A Level standard. Minimum GCSE Maths and English.

Additional Information

Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time, Health Plan: Medical, Life Insurance, Employee Stock Purchase Plan, Training and Personnel Development Program.