Senior Technical Program Manager in London

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

If you seek exciting challenges where you can make an impact working for one of the largest online travel websites in the world, look no further. The Product Experience & Offers team is seeking a Sr. Technical Program Manager with a passion for delivering solutions in a dynamic environment.

Our team is innovative and fast-paced. Our business is global, bringing millions of travellers and suppliers together from around the world. We operate a large scale, high availability platform, handling hundreds of millions of web transactions every day. Our industry is rapidly changing, requiring us to build software quickly and adapt to a wide variety of business and technical challenges.

What you’ll do:

• Lead and drive delivery of fast, reliable, scalable, and secure customer products.
• Work closely with business and engineering teams throughout the company in a highly visible role that requires you to coordinate across teams, mitigate risks and balance business needs with technical constraints.
• Manage more than one team's program strategy and implementations in partnership with functions across the organization.
• Independently run complex technical projects or assist in the management of these projects.
• Coordinate work performed by development staff and internal customers and/or partners, including defining project requirements, performing feasibility and needs and/or impact assessments.
• Develop detailed project plans and manage all implementation processes, including prioritization, progress tracking, monitoring change control process, testing, documentation, training, and timely delivery within budget constraints.
• Ensure project portfolio data and key attributes, e.g. estimates, assignments, and tasks are current and relevant, including regular reporting to and sync-ups with internal product, portfolio, and engineering teams.
• Drive and communicate issues, deliverables, key project milestones across functional areas.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Effectively balance trade-offs between cost/schedule versus business benefit.
• Provide thought leadership to the team on massive-scale application issues such as reliability, serviceability, and performance.
• Support and follow the Expedia Software Development Lifecycle and actively advance standard methodologies (e.g. Agile/Scrum, Continuous Delivery).
• Ensure your team delivers high quality & on-time products and continuously innovates to improve engineering efficiency.
• Drive evolution of standards & design patterns with industry standard methodologies and new technology to enhance productivity, quality, and system performance.
• Drive program and system architecture discussions to identify a suitable quality solution to the business requirement.
• Will be a senior person and support leadership role and engaged in critical projects.
• Work closely with the Sr. Manager or Director of our Engineering teams and help in process improvement and organizational structure.
• Lead and drive development team to innovate and deliver timely, high quality roadmap features with agility.
• Craft the environment of the team by building team rituals, processes and practices that build strong team bonds and an open, trusting environment where diverse viewpoints, opinions, approaches, conversations and critiques can happen.
• Work closely with the Global Product Management team to deliver against the product roadmap.
• Support team to establish working relationships with stakeholders and builds rapport to become a trusted advisor.
• Effectively manage team morale and productivity, participate in celebrating team accomplishments.
• Build and maintain relationship with major portfolio stakeholders, keeping them informed of team engagement and portfolio health.
• Guide Individual Contributors and Managers in the development of team and individual goals, providing regular and specific feedback and assessing individual and team performance.
• Mentor Individual Contributors and Managers by providing advice and recommendations based on own experience.
• Provides Agile coaching/support for multiple program managers.
• Communicates team goals, progress and outputs within and across teams.
• Communicates across various levels of the organization able to influence partners and Senior Leaders with audience appropriate messages and relevant information.
• Proactively contributes to cross team collaboration and leads alignment of work with broader initiatives.
• Mentors others in facilitating idea generation and evaluating concepts.
• Drives best practice in the team for ideation and best practices.

Who you are:

• 12+ years of overall technology experience and a deep knowledge of software development methodologies.
• 7+ years of program management experience in a professional technology organization (preferably ecommerce).
• High degree of competency with program management including program planning, tracking dependencies, schedules, status communication and risk identification.
• High level of technical competency, with a curiosity to learn and understand complex technical architectures.
• AI proficient - You leverage AI for productivity and have an interest in further understanding how AI can be used across technical roles.
• Hand on Experience working in Agile development.
• Ability to work cross functionally to drive the implementation of new features as well as resolve operational issues.
• Excellent oral/written communication skills.
• Ability to creatively solve challenging business/technology problems. Demonstrated maturity, judgment, negotiation, and analytical skills.
• Ability to look at solutions in unconventional ways, find opportunities to innovate and execute against them.
• Strong people management skills and ability to successfully work with internal partners across the organization.
• Bachelor’s degree in a related technical field; or Equivalent related professional experience.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.