At a Glance
- Tasks: Lead a team to drive operational excellence and manage strategic projects in a dynamic environment.
- Company: Join Expedia Group, a leader in global travel technology and innovation.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Other info: Recognised as a Best Place to Work with a commitment to diversity and inclusion.
- Why this job: Shape the future of travel while fostering a culture of collaboration and innovation.
- Qualifications: 10+ years in operations or project management with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
The Senior Manager, Commercial Operations, manages a team of experts dedicated to deliver project management and operational excellence within SPA. As an experienced operations leader and strategist, you will plan, shape and deliver the team’s project roadmap and own all aspects of partner facing operational support. In this high-impact role, you will collaborate with cross-functional teams to deliver key company projects, oversee change management initiatives, and implement cutting-edge operations solutions.
Job Duties
- Strategic Operations Leadership: Design and lead comprehensive Commercial Ops strategies aligned with business objectives, driving commercial success and operational efficiencies.
- Change Program Management: Develop and execute structured change management initiatives to foster organisational alignment and adaptability.
- Project Prioritisation and Roadmap Planning: Own the Operations project roadmap and drive difficult conversations on prioritisation and business impact.
- Team Leadership: Manage and coach a team of operations professionals, fostering a culture of innovation, collaboration, and high performance.
- Communication Planning: Oversee the creation and delivery of impactful communication plans that resonate across diverse business functions and audiences.
- Performance & Metrics: Establish KPIs for Commercial Operations initiatives, track performance and deliver insights to SPA and G&O Leadership.
- Cross-Functional Collaboration: Act as a central liaison between P&T, Commercial, Growth & Operations, and other EG stakeholders to ensure seamless execution of initiatives.
- Problem Solving: Identify the root cause of the problem, consider a range of options and its impact and implement the best solution.
Who you are:
- Experience: 10+ years in Operations, Project Management, or related roles, including leadership experience in a global, B2B environment.
- Change Management Expertise: Demonstrated success in leading change programs and driving organisational transformation.
- Strategic Vision: Proven ability to translate business objectives into actionable project plans.
- Communication Excellence: Exceptional written and verbal communication skills, with experience delivering strategies to diverse audiences.
- Leadership Skills: Strong team management and motivational abilities, fostering growth and collaboration among team members.
- Analytical Mindset: Data-driven approach to measuring success and driving continuous improvement.
- Service Mindset: Goes beyond solving partners’ needs and issues. Passionate of delivering delightful partner experiences.
- Tech Savvy: Proficiency in tools and platforms (e.g., Salesforce, Tableau) with a track record of driving adoption and innovation.
- Education: Bachelor’s degree required or relevant work experience.
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Senior Manager, Commercial Ops in London employer: Expedia
Expedia Group is an exceptional employer that prioritises its employees' well-being and professional growth, offering a comprehensive benefits package that includes exciting travel perks, generous time-off, and flexible work arrangements. Our vibrant and inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of shaping the future of travel. With ample opportunities for career development and a commitment to diversity, joining Expedia Group means embarking on a rewarding journey in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Commercial Ops in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Expedia.
✨Showcase Your Leadership Skills
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We think you need these skills to ace Senior Manager, Commercial Ops in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Expedia.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Expedia. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Expedia
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Expedia, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Expedia, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Expedia could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Expedia as they’re likely seeking a candidate who can enhance their workplace culture.
