Product Manager III, Travel Protection (Assurance) in London

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Main Job Description Summary:

We are looking for a high-performing Product Manager whose role is pivotal in shaping innovative travel protection / assurance products that align with strategic business objectives and delight travelers and partners. In this role, you will own a portfolio of protection offerings across the traveler journey, partnering closely with design, engineering, data science, finance, legal, and external partners to deliver simple, trustworthy, and highly adopted protection experiences. You will leverage advanced data and AI/ML capabilities, rigorous market and competitive analysis, and strong customer empathy to define product strategy, prioritize roadmaps, and drive measurable business impact.

Experience:

• 5+ years of relevant experience with a Bachelor’s degree
• 3+ years of relevant experience with a Master’s degree

Education:

• Bachelor’s or Master’s degree, or equivalent practical experience

Functional / Technical Skills:

• Agile product development practices
• AI / ML concepts and their application in products
• Data science principles and experimentation (A/B testing, hypothesis-driven development)
• Strong written and verbal communication
• Active listening and stakeholder management
• Scientific method and problem decomposition
• Ability to reverse engineer complex systems and flows
• Business acumen and commercial mindset (P&L, pricing, and unit economics awareness)
• Influencing without authority
• Appropriate, calculated risk-taking

Role Expectations:

• Product Strategy & Vision: Organizes a clear strategic vision for travel protection / assurance products that solves both short-term and long–term traveler, partner, and business needs.
• Takes a lead role in detailing a multi-quarter roadmap, articulating key themes, milestones, and trade-offs through a compelling narrative that resonates across senior leadership and cross-functional teams.
• Applies a strong understanding of Expedia Group’s structure, platforms, and key stakeholders to identify dependencies, align strategies, and unlock scaled impact for protection products.
• Balances short-term optimization with long-term differentiation, partnering with finance to set, track, and iterate on revenue and margin targets for the protection portfolio.
• Drives innovation within the protection portfolio, exploring new use cases, benefit structures, and experiences that increase customer confidence and attachment.

Customer, Market & Commercial Insight:

• References detailed market research and competitive analysis (customer segmentation, market sizing, insurance / assurance landscape, partner needs) to inform strategy and roadmap.
• Clearly defines the value proposition of travel protection products by grounding decisions in customer pain points, risk scenarios, and behavioral insights.
• Develops testable hypotheses that link industry and regulatory trends, protection attach / uptake, and performance outcomes; uses experimentation to validate direction.
• Identifies friction in the traveler journey (from discovery through post-trip servicing) and recommends customer-centric product and UX solutions to increase understanding, trust, and conversion for protection products.

Data, Experimentation & AI/ML:

• Facilitates integration of AI/ML into product functionality (for example, risk-based recommendations, personalization, pricing support, or servicing flows) by leveraging an understanding of model development (data collection and processing, model training, evaluation, deployment, and monitoring).
• Independently designs product experiments, gathers and analyzes product data, draws insights, and makes informed decisions; engages Data Analytics teams where deeper analysis is needed.
• Defines new metrics, dashboards, and data sources to monitor the health of travel protection products (e.g., attach rate, conversion, claims‑related signals, NPS/CSAT), and drives regular metric reviews that lead to concrete actions.

Execution & Delivery:

• Leverages understanding of technical architecture (checkout, payments, partner and supplier systems, servicing, compliance) to ensure protection products meet requirements and scale reliably; adapts designs as dependencies evolve.
• Effectively prioritises initiatives and features for protection products using a data-informed framework that incorporates business impact, risk, customer value, and effort.
• Owns product requirements documentation (PRDs, user stories, acceptance criteria) leveraging Expedia Group’s standard toolkit; ensures clarity, completeness, and alignment to outcomes.
• Collaborates closely with engineering to break down user stories, identify and manage dependencies, and ensure predictable delivery against roadmap commitments.
• Facilitates alignment between engineering, design, operations, and partner teams by ensuring product goals and success measures are clearly articulated and visually represented.
• Creates and interprets product experiments in partnership with UX and data teams to refine messaging, packaging, and UX of protection products.

Stakeholder Leadership & Communication:

• Develops the ability to influence without formal authority, earning trust with peer leaders, functional partners, and external stakeholders.
• Encourages the team to achieve operational excellence, acting as a motivating and stabilising force during planning, delivery, and incident response.
• Communicates effectively up, down, and across the organization, using data, insights, and storytelling to tailor messages to executives, cross-functional partners, and regional stakeholders.
• Demonstrates a proven track record of clearly and persuasively articulating product concepts, strategies, and decisions to cross-functional teams and, where appropriate, to partners and customers.

Accommodation Requests:

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

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