At a Glance
- Tasks: Lead a dynamic team to drive partner performance and execute innovative market strategies.
- Company: Join Expedia Group, a leader in global travel technology and community.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Other info: Be part of a recognised Best Place to Work with excellent growth opportunities.
- Why this job: Shape the future of travel while fostering an inclusive and vibrant workplace.
- Qualifications: 12+ years in commercial leadership with strong people management skills.
The predicted salary is between 80000 - 120000 £ per year.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
Role summary
Expedia Group is looking for a strategic, commercially minded people leader to lead a team of Market Management professionals, responsible for driving partner performance, executing with rigour against business goals, and scaling smarter ways of working across the lodging portfolio. This role combines strong people leadership with commercial ownership, helping teams translate market insight into clear partner strategies, measurable account plans, and sustained business impact. The role is increasingly focused on improving execution through standardised operating rhythms, actionable insights, and AI-enabled tools that help teams spend more time on high-value commercial work. You will lead managers and individual contributors, support the development of top talent, and drive consistent performance across the UK & Ireland.
What you will do?
- Lead, coach, and develop a high-performing Market Management team across our London, Edinburgh and Dublin offices, building a culture of accountability, inclusion, and continuous growth.
- Set clear business priorities and operating expectations for the team, ensuring strong execution against commercial goals, partner plans, and scorecard outcomes.
- Drive partner performance by helping teams identify the highest-impact opportunities across areas such as rate competitiveness, promotions, availability, visibility, and commercial activation.
- Build and inspect effective account and market plans that connect partner actions to measurable business outcomes.
- Lead a disciplined operating cadence using standardised reviews, actionable insights, and clear accountability mechanisms to improve consistency and execution across markets.
- Use data, market context, and business judgement to make clear decisions, prioritise resources, and focus the team on the highest-value opportunities.
- Strengthen strategic relationships with key partners and senior stakeholders, positioning Expedia Group as a trusted, indispensable growth partner.
- Coach leaders and team members on executive communication, stakeholder management, objection handling, negotiation, and value-based selling.
- Champion scalable ways of working, including the use of AI-enabled tools and systems that improve preparation, insight generation, partner conversations, and commercial planning.
- Partner cross-functionally with teams including Product, Analytics, Marketing, Revenue Management, Supply, and Operations to unlock partner and market growth.
- Identify external trends, competitor moves, and market signals early, and translate them into strategic actions for your team and portfolio.
- Create opportunities for talent mobility, succession planning, and leadership development across the organisation.
What success looks like
- Your team consistently delivers against commercial goals and scorecard commitments with strong execution discipline.
- Market and account plans are clear, actionable, and linked to measurable partner outcomes.
- Teams use data and AI-enabled tools to reduce manual preparation and improve the quality of partner conversations and decisions.
- Partner relationships are stronger, more strategic, and focused on long-term mutual value.
- Leaders across the team are growing, retaining talent, and creating an environment where people can do their best work.
- Cross-functional partners see your team as credible, aligned, and effective in driving business results.
Who you are
- An experienced commercial leader with deep expertise in account management, partner growth, sales, or market management.
- A strong people leader who knows how to coach managers, build leadership capability, and lead through change.
- Highly analytical and comfortable turning complex data into simple, actionable direction.
- Skilled at balancing strategic thinking with operational follow-through.
- Credible with senior internal and external stakeholders, with the ability to influence through insight, clarity, and business value.
- Energised by building scalable systems, improving ways of working, and helping teams focus on the most impactful work.
- Comfortable operating in a fast-moving environment where priorities evolve and strong judgement matters.
Preferred experience
- Typically 12+ years of relevant experience with a Bachelor's degree, or 10+ years with a Master's degree, or equivalent practical experience.
- 5+ years of people management experience leading managers and/or senior individual contributors.
- Experience owning commercial performance goals across a region, segment, or strategic account portfolio.
- Experience developing account strategies, leading business reviews, and influencing senior decision-makers.
- Experience working with cross-functional teams to drive execution at scale.
- Experience using data tools, CRM platforms, and AI-enabled workflows to improve commercial effectiveness is strongly preferred.
Core capabilities
- People leadership and organisational development
- Strategic account and partner management
- Commercial planning and performance management
- Executive communication and influencing
- Data-driven decision making
- Cross-functional leadership
- Change leadership and operating rigor
- AI-enabled execution and scalable systems thinking
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Director, Market Management in London employer: Expedia
Expedia Group is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee well-being and growth. With a comprehensive benefits package that includes exciting travel perks, generous time-off, and flexible work arrangements, employees are empowered to thrive both personally and professionally. The company's commitment to fostering talent development and creating a supportive environment makes it an ideal place for those looking to make a meaningful impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Market Management in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Expedia.
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We think you need these skills to ace Director, Market Management in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Expedia.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Expedia. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Expedia
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Expedia, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Expedia, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Expedia could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Expedia as they’re likely seeking a candidate who can enhance their workplace culture.
