Commercial Operations Director in London

Commercial Operations Director in London

London Full-Time On-site
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At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Own Variable Incentive Plans (VIP) employee-level impact modeling β€” and the related financial impact estimates (annual cost), partnering with Finance to assess impact and secure funding approval. Act as Sales Incentives subject matter expert building consensus with HR Compensation, HRBP and Finance ahead of Steering Committee review, and own preparation of Steering Committee approval materials (why, what, when, who, financial and employee impact).Serve as a trusted advisor to Sales Leadership on incentive strategy, commercial structure, and execution rhythm. Own creation, maintenance, and issuance of VIP documentation (plan documents, T&Cs) and VIP setup in Workday (eligibility rules, employee VIP assignment).Coordinate directly with Legal, Local Geo/Works Council teams, Finance, and Employee Communications as needed for VIP plan implementation. Own the overall communication plan for VIP and commercial program changes. Own and Evolve the Sales Operating ModelLead and partner with Sales Leaders and HR to define the evolution of the Sales Blueprint and Operating Framework, defining roles, competencies, KPIs, and actions that underpin sales excellence. Lead the ongoing refinement, adoption, and execution of partner Tier Segmentation, ensuring clear differentiation of priorities, resourcing, and commercial approach, and driving consistent application across sales teams. Drive adoption of the blueprint and sales frameworks across regions, embedding them into onboarding, coaching, and performance management. Act as the connector between strategy and execution, ensuring sales excellence and VIP design are lived consistently across teams and regions. Lead Strategic Sales Excellence InitiativesIdentify and lead complex, cross-functional programs that enhance sales performance and scalability, defining scope, governance, milestones, and success metrics. Mobilize and influence senior stakeholders across Sales, Product, Legal, Finance, HR, and Commercial Operations. Use data and AI to define KPIs, track sales excellence and VIP program effectiveness, and identify opportunities to simplify reporting and speed up decisions. Strong track record leading sales excellence, enablement, or commercial strategy programs at scale. AI-savvy and data-literate; confident using AI tools and data to shape design decisions, not just report on them. Skilled at navigating cross-functional ambiguity across Sales, HR/Compensation, Legal, Finance, and CommsBachelor's degree in Business, Finance, or related field; Travel or B2B SaaS experience preferred. Employees in this role have the potential to increase their pay up to 112,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease. Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Spain - MadridType: Full time

Commercial Operations Director in London employer: Expedia

Expedia Group is an exceptional employer, offering a dynamic work culture in the heart of London where innovation thrives. As a Data Scientist III, you will benefit from extensive opportunities for professional growth, mentorship, and collaboration with senior stakeholders, all while contributing to impactful projects that shape the future of travel. With a commitment to employee development and a focus on work-life balance, Expedia Group stands out as a rewarding place to advance your career in analytics.

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Contact Details:

Expedia Recruitment Team