Director, Market Management

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

Role summary

Expedia Group is looking for a strategic, commercially minded people leader to lead a team of Market Management professionals, responsible for driving partner performance, executing with rigour against business goals, and scaling smarter ways of working across the lodging portfolio. This role combines strong people leadership with commercial ownership, helping teams translate market insight into clear partner strategies, measurable account plans, and sustained business impact.

What you will do?

• Lead, coach, and develop a high-performing Market Management team across our London, Edinburgh and Dublin offices, building a culture of accountability, inclusion, and continuous growth.
• Set clear business priorities and operating expectations for the team, ensuring strong execution against commercial goals, partner plans, and scorecard outcomes.
• Drive partner performance by helping teams identify the highest-impact opportunities across areas such as rate competitiveness, promotions, availability, visibility, and commercial activation.
• Build and inspect effective account and market plans that connect partner actions to measurable business outcomes.
• Lead a disciplined operating cadence using standardised reviews, actionable insights, and clear accountability mechanisms to improve consistency and execution across markets.
• Use data, market context, and business judgement to make clear decisions, prioritise resources, and focus the team on the highest-value opportunities.
• Strengthen strategic relationships with key partners and senior stakeholders, positioning Expedia Group as a trusted, indispensable growth partner.
• Coach leaders and team members on executive communication, stakeholder management, objection handling, negotiation, and value-based selling.
• Champion scalable ways of working, including the use of AI-enabled tools and systems that improve preparation, insight generation, partner conversations, and commercial planning.
• Partner cross-functionally with teams including Product, Analytics, Marketing, Revenue Management, Supply, and Operations to unlock partner and market growth.
• Identify external trends, competitor moves, and market signals early, and translate them into strategic actions for your team and portfolio.
• Create opportunities for talent mobility, succession planning, and leadership development across the organisation.

What success looks like

• Your team consistently delivers against commercial goals and scorecard commitments with strong execution discipline.
• Market and account plans are clear, actionable, and linked to measurable partner outcomes.
• Teams use data and AI-enabled tools to reduce manual preparation and improve the quality of partner conversations and decisions.
• Partner relationships are stronger, more strategic, and focused on long-term mutual value.
• Leaders across the team are growing, retaining talent, and creating an environment where people can do their best work.
• Cross-functional partners see your team as credible, aligned, and effective in driving business results.

Who you are

• An experienced commercial leader with deep expertise in account management, partner growth, sales, or market management.
• A strong people leader who knows how to coach managers, build leadership capability, and lead through change.
• Highly analytical and comfortable turning complex data into simple, actionable direction.
• Skilled at balancing strategic thinking with operational follow-through.
• Credible with senior internal and external stakeholders, with the ability to influence through insight, clarity, and business value.
• Energised by building scalable systems, improving ways of working, and helping teams focus on the most impactful work.
• Comfortable operating in a fast-moving environment where priorities evolve and strong judgement matters.

Preferred experience

• Typically 12+ years of relevant experience with a Bachelor's degree, or 10+ years with a Master's degree, or equivalent practical experience.
• 5+ years of people management experience leading managers and/or senior individual contributors.
• Experience owning commercial performance goals across a region, segment, or strategic account portfolio.
• Experience developing account strategies, leading business reviews, and influencing senior decision-makers.
• Experience working with cross-functional teams to drive execution at scale.
• Experience using data tools, CRM platforms, and AI-enabled workflows to improve commercial effectiveness is strongly preferred.

Core capabilities

• People leadership and organisational development
• Strategic account and partner management
• Commercial planning and performance management
• Executive communication and influencing
• Data-driven decision making
• Cross-functional leadership
• Change leadership and operating rigor
• AI-enabled execution and scalable systems thinking

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.