Senior Manager, New Business & Implementation – TPSP B2B Operations

As the Senior Manager of New Business & Implementation, you are responsible for leading the end-to-end new business and partner onboarding function within TPSP’s B2B Operations team. You will own RFP strategy and content, manage the new business pipeline in partnership with Sales and Commercial teams, and lead the implementation and onboarding experience for new B2B partners. You will represent TPSP in high‑stakes partner RFP and renewal presentations, often alongside senior external stakeholders, and will ensure the operational and servicing narrative lands with clarity, confidence and commercial credibility.

You will manage a global team of New Business and Implementation managers, and will work in close partnership with the B2B Commercial, Business Development and Partner Connect teams to position TPSP as a competitive differentiator in winning new business. You will report to the Director of Enablement & Growth.

New Business & RFP Strategy

• Own the end-to-end RFP and pitch deck process – from intake and qualification through to final submission and presentation
• Build and maintain a centralised library and AI‑powered repository of RFP responses, ensuring content is accurate, up to date and reusable across opportunities
• Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths and B2B value proposition
• Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders
• Maintain a strong understanding of external competitors, competitive advantages and B2B strategic goals to ensure submissions are market‑relevant and commercially sharp
• Know when to push and pull on operational and commercial levers – understanding negotiation dynamics and how to position TPSP’s offer effectively
• Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines and win strategy

Implementation & Onboarding

• Own the end-to-end implementation and onboarding experience for new B2B partners, from contract signature through to operational go‑live
• Simplify and continuously improve the onboarding process – reducing time‑to‑live, removing friction and ensuring new partners feel set up for success from the start
• Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles
• Develop partner communication and education frameworks that set clear expectations, build confidence and drive early engagement with TPSP’s servicing tools and capabilities
• Design and deliver Agent Training programmes that ensure frontline teams are prepared to service new partners from day one, in line with partner‑specific requirements and processes

Content Development & Competitive Intelligence

• Own the quality and accuracy of all new business and onboarding content – pitch decks, RFP libraries, onboarding guides, training materials and partner‑facing documentation
• Keep pace with the external competitive landscape, tracking market trends, competitor positioning and evolving B2B partner expectations
• Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives and more relevant servicing propositions

Who you are

• You are an experienced operational leader with a background in B2B, travel or customer experience – and a strong commercial instinct that sets you apart
• You have 8+ years of experience in implementation, new business, account management or a closely related function, with demonstrated success in complex, multi‑stakeholder environments
• You have hands‑on experience with RFP processes – you know how to build a compelling submission, manage timelines under pressure and represent your organisation confidently in front of senior external audiences
• You are a skilled communicator and presenter with executive presence – you can read the room, adapt your style and land complex messages with clarity and impact
• You understand how to use operational and commercial levers effectively
• You bring strong content development skills – you can write and structure persuasive, accurate and high‑quality materials across multiple formats
• You are detail‑oriented and quality‑driven, with a track record of maintaining high standards across documentation, processes and deliverables at pace
• You are analytically driven and comfortable working in a data‑rich environment – you can interpret performance data, identify patterns and use insights to strengthen your approach
• You have experience managing and developing global teams, with the ability to motivate individuals and drive results through others
• You are a natural collaborator – you build credibility quickly across Sales, Commercial and Product stakeholders and are comfortable navigating a matrixed organisation
• You possess strong project management skills with a demonstrated ability to manage multiple workstreams simultaneously and deliver to deadlines
• You thrive in a fast‑moving environment and bring a bias toward action – you set direction clearly, align stakeholders and execute without losing sight of quality

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.