Senior Manager - Customer Growth (Brand Expedia)

Introduction to the Team

Expedia Group’s consumer business has three flagship brands: Expedia® is the one-stop shop for travel, with a mission of helping travelers get the most out of every trip they take by providing everything they need all in one place, and feel supported every step of the way. Hotels.com® is the hotels expert that is all about giving travelers more of what they want — whether that’s instant savings, flexible options, or rewards they can actually use. Vrbo® is the trusted vacation rental brand perfecting stops before they happen by helping travelers find their perfect fit, ensuring quality homes and hosts, and providing trusted support. These teams set the strategic vision, operating plans, and investment priorities to create compelling and distinct traveler value and drive business growth. The team is responsible for effectively partnering with cross‑functional teams in Marketing, Product, Technology, Supply, Advertising, Servicing, and Corporate Functions to deliver the best traveler and business outcomes.

In this role, you will:

• Partner cross‑functionally with marketing and product teams to establish and deliver customer growth goals
• Lead strategies to drive growth and new customer acquisition across priority segments
• Strengthen loyalty and retention by evolving programs and expanding global opportunities
• Define and deliver a best‑in‑class customer service strategy that supports long‑term growth
• Champion customer experience enhancements that improve satisfaction and profitability

Experience and qualifications:

• Bachelor’s degree and 8+ years of experience or Master’s degree and 6+ years of experience
• Demonstrated experience in strategy and project execution
• Strong track record in shaping and executing customer‑centric strategies in a B2C context, with a passion for delivering exceptional experiences
• Ability to balance strategic thinking with a bias for action on execution of end‑to‑end deliverables
• Can lead, run & mobilize multiple stakeholders (including top executives) and balance multiple demands in a multifaceted fast‑paced environment
• Ambitious, self‑aware, and high‑ownership mindset
• Excellent problem solver with ability to synthesize and present complex concepts to both executive leadership and operational teams

Compensation

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Equal Employment Opportunity & Inclusion Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.