At a Glance
- Tasks: Manage vendor performance and drive operational excellence in a dynamic travel tech environment.
- Company: Join Expedia Group, a leader in global travel innovation and community.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Other info: Be part of a diverse team committed to creating an open world.
- Why this job: Shape the future of travel while fostering a culture of inclusivity and collaboration.
- Qualifications: Experience in vendor management and strong analytical skills are essential.
The predicted salary is between 58540 - 71548 £ per year.
Expedia Group brands power global travel for everyone, everywhere.
We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first.
Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
We’re building a more open world.
Join us.
As a Vendor Manager within the Business Operations team, you will own the performance, governance, and strategic management of a portfolio of vendors supporting the Strategic Partnerships & Affiliates (SPA) organisation.
You will be responsible for ensuring vendors deliver high-quality, scalable, and compliant services that support business objectives and enhance the experience of both internal stakeholders and external partners.
Working cross-functionally with operational, commercial, and technology teams, you will drive vendor performance through robust governance, data-driven decision making, and continuous improvement initiatives.
You will identify opportunities to optimise processes, implement automation, mitigate operational risks, and improve service delivery outcomes.
As the organisation continues to scale, you will play a key role in evolving ops vendor management from a transactional function into a strategic capability that delivers measurable business value, operational efficiency, and long-term partnership success.
Responsibilities
- Lead vendor governance across internal and external teams, supporting the design, implementation, and continuous evolution of the vendor operating model.
- Manage vendor performance, value delivery, and commercial outcomes, ensuring contractual obligations, service levels, quality standards, and key performance indicators are consistently achieved.
- Foster a culture of continuous improvement with vendor partners, driving scalability, operational efficiency, process standardisation, and service excellence.
- Monitor vendor performance trends, identify risks and performance gaps, conduct root cause analysis, and own the development and execution of vendor improvement plans.
- Partner with cross-functional stakeholders to support the delivery of vendor-enabled transformation initiatives, including automation and process optimisation opportunities, ensuring clear requirements, effective testing, operational readiness, and sustainable support models are established.
- Define and optimise support frameworks, quality controls, escalation processes, and governance mechanisms to ensure reliable and scalable service delivery.
- Drive prioritisation and alignment of vendor initiatives, balancing business needs, vendor capacity, and strategic objectives while managing stakeholder expectations, dependencies, and delivery timelines.
- Act as the primary escalation point for vendor-related operational risks, service issues, and performance concerns, coordinating resolution across internal and external stakeholders.
Qualifications
- Bachelor's or Master’s degree or equivalent work experience.
- Proven experience in vendor management, ideally within a digital, e-commerce or technology environment.
- Demonstrated ability to drive vendor performance using performance metrics, governance routines, and data-driven insights.
- Experience in the implementation of automation, tooling and technology-enabled operations.
- Strong analytical, problem solving, and decision-making capability.
- Strong stakeholder management experience, with the ability to influence at a senior level.
- Comfortable working in a dynamic, ambiguous environment and prioritising across multiple vendors, stakeholders, and requests.
- Solid analytical skills; able to interpret data, identify trends, and translate insights into concrete actions for vendors and internal teams.
- Experience in travel, online marketplaces, or partner/affiliate ecosystems is a plus.
- Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
#J-18808-Ljbffr
Vendor Service and Operations Manager in London employer: Expedia, Inc.
At Expedia, Inc., we pride ourselves on being an excellent employer by offering a dynamic work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and continuous learning in cutting-edge technologies like AWS. Located in a vibrant tech hub, we provide our team with the unique advantage of working on mission-critical services that impact global pricing strategies while enjoying a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Vendor Service and Operations Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Vendor Service and Operations Manager at Expedia, Inc.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Expedia, Inc. or be willing to refer you for that Vendor Service and Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Expedia, Inc. who’s on the lookout for their next Vendor Service and Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Vendor Service and Operations Manager role at Expedia, Inc.!
We think you need these skills to ace Vendor Service and Operations Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Expedia, Inc.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Expedia, Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Expedia, Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
