Senior User Experience Designer in London

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

We’re looking for a Senior User Experience Designer who is a visible design and practice lead and an emerging thought leader. Working across Loyalty on our Expedia brands, you’ll collaborate closely with product owners, marketing partners, designers, researchers, and engineers to create rewarding and delightful customer experiences that help millions of people see and enjoy more of the world.

We’re looking for someone who’s energized by complex problems and thinks deeply about how to create lasting value for travelers. Your work will shape loyalty experiences that recognize, reward, and retain travelers—strengthening long-term relationships and driving meaningful engagement across the journey. If you’re excited to design loyalty experiences that scale globally and make travelers feel truly valued, we’d love to hear from you.

In this role, you will:

• Lead the creation of compelling, user-centered designs that shape loyalty experiences across Expedia brands, ensuring they are impactful, scalable, and globally relevant.
• Collaborate closely with cross-functional partners—including product managers, marketing, researchers, and engineers—to identify opportunities, synthesize research findings, and translate insights into actionable design solutions.
• Champion and advocate for human-centered product strategy, driving experience roadmaps and negotiating priorities that balance immediate business needs with long-term vision.
• Mentor and guide other designers, fostering a culture of feedback, inclusivity, accessibility, and creative problem-solving within the team.
• Build and evolve design systems and reusable components, ensuring design solutions are modular, adaptable, and technically feasible for large-scale, multi-platform delivery.
• Safely integrate and operate AI/ML-enabled solutions that improve outcomes, leveraging AI-driven systems, tools, or workflows to enhance traveler engagement and deliver innovative product experiences.

Minimum Qualifications:

• Bachelor’s degree or higher in Design, Human-Computer Interaction, User Experience, or a related technical field; or equivalent related professional experience.
• 7+ years of relevant professional experience in user experience design.
• Demonstrated expertise in facilitation, information architecture, and working within technical platform constraints.
• Proven experience designing across multiple platforms, including native (iOS, Android) and web environments, with a strong understanding of responsive design principles and accessibility standards.
• Track record of developing and presenting design work and strategy to executive leadership and collaborating with cross-functional teams to deliver high-quality, user-centered design solutions.

Preferred Qualifications:

• Experience designing for accessibility compliance (e.g., WCAG 2.1 AA), including screen readers, keyboard navigation, color contrast, and assistive technologies for diverse user needs.
• Demonstrated ability to mentor and grow junior designers, fostering skill development and a collaborative team culture.
• Experience leading large, complex projects in a global, matrixed organization, including the development of project artifacts and scalable design systems.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, particularly in the context of enhancing customer experience and engagement.
• Deep understanding of scalable design processes and systems, including creating adaptive patterns and integrating technical building blocks for modular, reusable solutions.

Accommodation:

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please contact us.

The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.