Senior Operational Resilience Manager in London

What you’ll do:

• Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organization’s targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.
• Ensure the development of required policies relating to IT Disaster Recovery, the update of existing policies and standards, ensuring that they align across stakeholders and partner programs.
• Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience workstreams to ensure alignment and enable technology teams to develop a deeper customer centric posture in managing disruptions.
• Establish the overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery ensuring iterative foundation improvements that drive maturity and results.
• Drive conversations with technology teams focused on dependency mapping across applications, infrastructure, and operations to establish accountability, push progress and create alignment and momentum along a path to maturity.
• Actively participate and support related cross company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy.
• Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, ensuring that it remains front of mind in everything that we do.
• Establish effective and suitable governance across programs and lead the execution of business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal.
• Play a key role in developing other team members, ensuring the transferring of knowledge and experience, creating a high performing culture and collaborative environment to ensure team and program success.

Minimum qualifications:

• You have significant experience in a lead role across one or more of the following areas: Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery.
• Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders.
• You are an effective influencer, comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams and executive leadership.
• You are highly adaptable, skilled at identifying opportunities for collaboration and understand the importance of prioritising key pieces of work based on value and situation.
• You are skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture.
• You are a team first professional, highly collaborative with a learner mindset and strong focus on delivery.
• You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organization.

Preferred qualifications:

• 8+ years’ experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline.
• You have proven success building and/or leading Disaster Recovery programs in large scale, real‑time environments (preferably eCommerce).
• You have a successful track record of delivering results with proven and demonstrable high level of adaptability to meet the organization’s needs.
• You bring experience across technical and non‑technical continuity practices and can break down operational silos by offering perspective and clarity on ROI to drive collaborative and successful program outcomes.
• You can learn, adapt and recalibrate your approach at speed with the ability to identify opportunities and risks.
• You are experienced and have worked within external compliance and audit frameworks (ISO 22301, NIST 800‑34, SOC2, GDPR) and skilled in preparing evidence for assessments.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.