Senior Manager, New Business & Implementation – TPSP B2B Operations in London

As the Senior Manager of New Business & Implementation, you are responsible for leading the end-to-end new business and partner onboarding function within TPSP’s B2B Operations team. You will own RFP strategy and content, manage the new business pipeline in partnership with Sales and Commercial teams, and lead the implementation and onboarding experience for new B2B partners. You will represent TPSP in high-stakes partner RFP and renewal presentations, often alongside senior external stakeholders, and will ensure the operational and servicing narrative lands with clarity, confidence and commercial credibility.

You will manage a global team of New Business and Implementation managers, and will work in close partnership with the B2B Commercial, Business Development and Partner Connect teams to position TPSP as a competitive differentiator in winning new business. You will report to the Director of Enablement & Growth.

• Own the end-to-end RFP and pitch deck process – from intake and qualification through to final submission and presentation.
• Build and maintain a centralised library and AI-powered repository of RFP responses, ensuring content is accurate, up to date and reusable across opportunities.
• Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths and B2B value proposition.
• Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders.
• Maintain a strong understanding of external competitors, competitive advantages and B2B strategic goals to ensure submissions are market-relevant and commercially sharp.
• Know when to push and pull on operational and commercial levers – understanding negotiation dynamics and how to position TPSP’s offer effectively.
• Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines and win strategy.

• Own the end-to-end implementation and onboarding experience for new B2B partners, from contract signature through to operational go-live.
• Simplify and continuously improve the onboarding process – reducing time-to-live, removing friction and ensuring new partners feel set up for success from the start.
• Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles.
• Develop partner communication and education frameworks that set clear expectations, build confidence and drive early engagement with TPSP’s servicing tools and capabilities.
• Design and deliver Agent Training programmes that ensure frontline teams are prepared to service new partners from day one, in line with partner-specific requirements and processes.

• Own the quality and accuracy of all new business and onboarding content – pitch decks, RFP libraries, onboarding guides, training materials and partner-facing documentation.
• Keep pace with the external competitive landscape, tracking market trends, competitor positioning and evolving B2B partner expectations.
• Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives and more relevant servicing propositions.

You are an experienced operational leader with a background in B2B, travel or customer experience – and a strong commercial instinct that sets you apart. You have 8+ years of experience in implementation, new business.