At a Glance
- Tasks: Lead a dynamic team to drive partner performance and execute strategic market plans.
- Company: Join Expedia Group, a leader in global travel innovation and community.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Other info: Be part of a diverse team that values growth, accountability, and collaboration.
- Why this job: Shape the future of travel while fostering an inclusive and vibrant workplace.
- Qualifications: 12+ years in commercial leadership with strong people management skills.
The predicted salary is between 80000 - 100000 £ per year.
Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Role summary
Expedia Group is looking for a strategic, commercially minded people leader to lead a team of Market Management professionals, responsible for driving partner performance, executing with rigour against business goals, and scaling smarter ways of working across the lodging portfolio. This role combines strong people leadership with commercial ownership, helping teams translate market insight into clear partner strategies, measurable account plans, and sustained business impact. The role is increasingly focused on improving execution through standardised operating rhythms, actionable insights, and AI‑enabled tools that help teams spend more time on high‑value commercial work. You will lead managers and individual contributors, support the development of top talent, and drive consistent performance across the UK & Ireland.
What you will do?
- Lead, coach, and develop a high‑performing Market Management team across our London, Edinburgh and Dublin offices, building a culture of accountability, inclusion, and continuous growth.
- Set clear business priorities and operating expectations for the team, ensuring strong execution against commercial goals, partner plans, and scorecard outcomes.
- Drive partner performance by helping teams identify the highest‑impact opportunities across areas such as rate competitiveness, promotions, availability, visibility, and commercial activation.
- Build and inspect effective account and market plans that connect partner actions to measurable business outcomes.
- Lead a disciplined operating cadence using standardised reviews, actionable insights, and clear accountability mechanisms to improve consistency and execution across markets.
- Use data, market context, and business judgement to make clear decisions, prioritise resources, and focus the team on the highest‑value opportunities.
- Strengthen strategic relationships with key partners and senior stakeholders, positioning Expedia Group as a trusted, indispensable growth partner.
- Coach leaders and team members on executive communication, stakeholder management, objection handling, negotiation, and value‑based selling.
- Champion scalable ways of working, including the use of AI‑enabled tools and systems that improve preparation, insight generation, partner conversations, and commercial planning.
- Partner cross‑functionally with teams including Product, Analytics, Marketing, Revenue Management, Supply, and Operations to unlock partner and market growth.
- Identify external trends, competitor moves, and market signals early, and translate them into strategic actions for your team and portfolio.
- Create opportunities for talent mobility, succession planning, and leadership development across the organisation.
What success looks like
- Your team consistently delivers against commercial goals and scorecard commitments with strong execution discipline.
- Market and account plans are clear, actionable, and linked to measurable partner outcomes.
- Teams use data and AI‑enabled tools to reduce manual preparation and improve the quality of partner conversations and decisions.
- Partner relationships are stronger, more strategic, and focused on long‑term mutual value.
- Leaders across the team are growing, retaining talent, and creating an environment where people can do their best work.
- Cross‑functional partners see your team as credible, aligned, and effective in driving business results.
Who you are
- An experienced commercial leader with deep expertise in account management, partner growth, sales, or market management.
- A strong people leader who knows how to coach managers, build leadership capability, and lead through change.
- Highly analytical and comfortable turning complex data into simple, actionable direction.
- Skilled at balancing strategic thinking with operational follow‑through.
- Credible with senior internal and external stakeholders, with the ability to influence through insight, clarity, and business value.
- Energised by building scalable systems, improving ways of working, and helping teams focus on the most impactful work.
- Comfortable operating in a fast‑moving environment where priorities evolve and strong judgement matters.
Preferred experience
- Typically 12+ years of relevant experience with a Bachelor’s degree, or 10+ years with a Master’s degree, or equivalent practical experience.
- 5+ years of people management experience leading managers and/or senior individual contributors.
- Experience owning commercial performance goals across a region, segment, or strategic account portfolio.
- Experience developing account strategies, leading business reviews, and influencing senior decision‑makers.
- Experience working with cross‑functional teams to drive execution at scale.
- Experience using data tools, CRM platforms, and AI‑enabled workflows to improve commercial effectiveness is strongly preferred.
Core capabilities
- People leadership and organisational development
- Strategic account and partner management
- Commercial planning and performance management
- Executive communication and influencing
- Data‑driven decision making
- Cross‑functional leadership
- Change leadership and operating rigor
- AI‑enabled execution and scalable systems thinking
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Director, Market Management in London employer: Expedia, Inc.
Expedia Group is an exceptional employer that prioritises its employees' well-being and professional growth, offering a comprehensive benefits package that includes exciting travel perks, generous time-off, and flexible work arrangements across our vibrant London, Edinburgh, and Dublin offices. Our inclusive culture fosters collaboration and accountability, empowering you to lead a high-performing team while driving meaningful impact in the travel industry. Join us to be part of a forward-thinking organisation that values diversity and champions career development, ensuring a rewarding journey for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Market Management in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director, Market Management at Expedia, Inc.!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Expedia, Inc. or be willing to refer you for that Director, Market Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Expedia, Inc. who’s on the lookout for their next Director, Market Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director, Market Management role at Expedia, Inc.!
We think you need these skills to ace Director, Market Management in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Expedia, Inc.. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Expedia, Inc.
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Expedia, Inc.. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
