Expedia Group is seeking a seasoned Crisis Operations Manager to lead a globally distributed team across NA, EMEA, and APAC. You will own the coverage model, drive AI-enabled workflows, and partner across functions to ensure rapid, accurate crisis response.
The role combines people leadership with hands-on operational execution in a 24/7 environment. You will mentor analysts, manage performance, and implement training and playbooks to improve incident handling and decision quality.
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Global Crisis Operations Manager (AI-Driven) employer: Expedia, Inc.
Expedia Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Loyalty Product Manager. With a strong focus on employee growth and development, team members are encouraged to explore new ideas and enhance their skills in a dynamic environment. Located in a vibrant city, employees enjoy unique benefits and the opportunity to make a meaningful impact on customer experiences across a global platform.
