At a Glance
- Tasks: Support communication strategies and assist in creating engaging content for internal and external audiences.
- Company: Join Expedia Group, a global leader in travel, passionate about connecting people and experiences.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with plenty of opportunities to learn and grow.
- Why this job: Make a real impact in the travel industry while developing your communication skills.
- Qualifications: 0-2 years of experience and a passion for effective communication.
The predicted salary is between 62550 - 76450 £ per year.
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work.
Role Summary
- Experience: 0-2 years
- Education: Bachelor's or equivalent experience
Role Expectations
- Consistently respond to stakeholder requests in an accurate, timely and professional manner.
- Seek to have a good understanding of (internal and external) customers’ business and employee needs, and begin to develop the skills necessary to help customers, leaders and employees understand business challenges.
- Seek to understand the organization's processes, objectives and challenges and their impact on the business.
- Gather relevant information to communicate basic concepts clearly.
- Support development of draft communication plan with timing and initial drafts of communication materials.
- Use appropriate tools/software to develop communications and presentations.
- Understand project timelines and support development of schedules to achieve project milestones.
- Collaborate with team members to identify resources required to support a project.
- Keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
- Assist in the development of routine communication materials required to support plans and programs.
- Stay up-to-date on employee communication best practices and look for ways to regularly incorporate them into plans.
- Share out best practices with the team and partners.
- Assist with editing communication materials for publication and dissemination.
- Learn data analysis and measurement methods and procedures by assisting others in the collection and analysis of data.
- Conduct basic research; draft professional documents using clear language.
- Seek to understand tone of voice and practices writing styles for specific audiences.
- Utilize basic research methods to find new information and facts and be able to present basic research findings.
- Exchange information in straightforward situations to gain others’ support.
- Understand when to seek help from a manager to address areas of difference and ensure agreements among all parties.
- Assist in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications of not reaching an agreement.
- Seek help to understand business issues impacting own work.
- Assist in gathering data/information on potential ideas and solutions to address the business need.
- Gather information to contribute to business case development.
- Identify basic channels and their audiences for internal and external communications, and seek to understand how these channels are used to produce a channel mix.
- Assist in basic data collection for channel measurement.
- Assist in channel testing.
- Assist in logistical planning and execution of events.
- Effectively incorporate the company culture and brand when planning and executing employee experiences and events.
- Support the team leader by providing feedback on current ways of working and sharing suggestions for improvement.
- Assist in gathering feedback from multiple sources on current ways of working.
- Gather best practices from stakeholders across the company.
Field Enablement Specialist - Communications employer: Expedia, Inc.
Expedia Group is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Loyalty Product Manager. With a strong focus on employee growth and development, team members are encouraged to explore new ideas and enhance their skills in a dynamic environment. Located in a vibrant city, employees enjoy unique benefits and the opportunity to make a meaningful impact on customer experiences across a global platform.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enablement Specialist - Communications
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Expedia, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Expedia, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Enablement Specialist - Communications
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Expedia, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Expedia, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Expedia, Inc.!
How to prepare for a job interview at Expedia, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
