At a Glance
- Tasks: Lead the development of a strategic architecture for configuration management at Expedia.
- Company: Join Expedia Group, a global leader in travel technology and services.
- Benefits: Enjoy competitive pay, health coverage, travel perks, and flexible working options.
- Other info: Be part of a diverse team that values growth, collaboration, and inclusivity.
- Why this job: Make a real impact on how millions experience travel through innovative tech solutions.
- Qualifications: Bachelor’s degree in a technical field and experience in IT service management required.
The predicted salary is between 117000 - 164000 £ per year.
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Role summary
This is a hands-on strategic leadership role for someone who can define the target AMDB/xMDB architecture, build the capability, and lead its migration into operational use across the enterprise. The role owns the long-term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and the transition from fragmented configuration sources to a coherent, trusted platform. The ideal candidate has deep practical experience building an AMDB/xMDB in Atlassian JSM Assets and understands the complexities of operating at Expedia's scale: multiple domains, diverse data sources, distributed ownership, inconsistent legacy data, and complex service dependencies. They will lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures that enable configuration data to support incident, change, problem, request, resilience, and impact-analysis workflows. Collaborates with management and product to balance the needs of the teams' wellbeing, new capabilities, migration delivery, data remediation, and platform maintenance and operations. Acts as the primary point of accountability for building a sustainable configuration management capability and for ensuring that the resulting AMDB/xMDB is adopted by service owners and operational teams.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
- Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.
- Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.
- Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.
- Deep hands-on experience with Jira Service Management, including JSM Assets/CSDM-aligned service modeling, integrations with ITSM (incident, change, problem, request), ITOM (discovery, event management), ITAM, observability, and cloud platforms.
- Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API-based data integrations with IT and business systems.
- Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long-term CMDB roadmap planning.
- Experience leading cross-team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission-critical services.
- Proven capability supporting multiple services and stakeholders within a complex enterprise environment.
- Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.
- Familiarity with AI-driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.
Preferred Qualifications
- Experience operating an enterprise-scale xMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments.
- Strong track record of architecting and evolving xMDB integrations, discovery toolchains, reconciliation strategies, and data pipelines to improve coverage, accuracy, and operational reliability.
- Demonstrated ability to use xMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience, including leveraging AI/ML-enabled insights where appropriate.
- Experience leading xMDB-related design reviews and making low-level design decisions for APIs, data models, integrations, and workflows used across multiple domains or organizational units.
- JSM / Jira Asset Management experience strongly preferred.
- Advanced experience applying AI/ML techniques or AI-assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes, with a strong focus on safe and responsible adoption.
- Background in adjacent or closely related roles, such as ITSM or ITOM Architect, ServiceNow Platform Owner, SRE, or Resilience Engineering leader, with deep exposure to service topology, service mapping, and xMDB-driven operations.
- Domain experience in travel, e-commerce at scale, marketplaces, SaaS, or cloud service providers, particularly in environments requiring high availability and strong operational resilience.
- Familiarity with supporting mission-critical, Tier 0 / Tier 1 services in high-transaction, customer-facing platforms.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Enterprise Service Configuration Manager employer: Expedia, Inc.
At Expedia, Inc., we pride ourselves on being an excellent employer by offering a dynamic work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and continuous learning in cutting-edge technologies like AWS. Located in a vibrant tech hub, we provide our team with the unique advantage of working on mission-critical services that impact global pricing strategies while enjoying a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Service Configuration Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Expedia, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Expedia, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Expedia, Inc.
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We think you need these skills to ace Enterprise Service Configuration Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Expedia, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Expedia, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Expedia, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
