Engagement Manager

Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination. You’ll act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.

In this role, you will:

• Lead end-to-end configurations and setups for strategic activities partners (Direct Connects, Point of Sale, Private Label Solutions).
• Act as a functional specialist for connectivity transactions and Expedia Group (EG) APIs.
• Troubleshoot and resolve high-priority technical issues using tools like Splunk and SQL.
• Collaborate closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption.
• Test and validate partner performance, identifying root causes, and proposing enhancements.
• Provide partners with best practices to ensure successful integrations.
• Manage technical inquiries and document procedures for knowledge sharing.
• Champion process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service.
• Coordinate cross-team initiatives, ensuring alignment with business goals and stakeholder expectations.
• Monitor risks and contribute to mitigation planning.
• Communicate effectively across technical and non-technical stakeholders through clear, concise written and verbal updates.
• Support product development and process improvements across the organization by gathering and analyzing functional feedback.

Experience and qualifications:

• 4–6 years of experience in a technical or integration support role.
• Background in engineering, computer science, or a related technical/quantitative field.
• Proficiency in SQL and Excel for data analysis and reporting.

Key Skills:

• Experience with tools such as Kibana, Postman, and Splunk.
• Good understanding of APIs (REST), system integration, and internet protocols.
• Ability to read and interpret XML and JSON messages.
• Understanding of air industry standards and norms.
• Familiarity with GDS system, preferably Amadeus although Travelport and Sabre accepted.

Competencies:

• Strong troubleshooting and investigative skills.
• Clear and effective communication across technical and non-technical teams.
• Attention to detail and critical thinking are required in resolving complex issues.

Nice to have:

• Experience with Salesforce and GraphQL.
• Familiarity with monitoring connectivity or partner escalations.
• Previous experience in the travel or B2B tech industry.

Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.