At a Glance
- Tasks: Lead technical projects and support partners in delivering exceptional travel experiences.
- Company: Join a leading travel tech company focused on innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the travel industry while working with cutting-edge technology.
- Qualifications: 4-6 years in a technical role, strong SQL skills, and a background in engineering or computer science.
The predicted salary is between 50000 - 60000 £ per year.
Engagement Manager Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination. You’ll act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.
In this role, you will:
- Leading end-to-end configurations and setups for strategic activities partners (Direct Connects, Point of Sale, Private Label Solutions).
- Acting as a functional specialist for connectivity transactions and Expedia Group (EG) APIs.
- Troubleshooting and resolving high-priority technical issues using tools like Splunk and SQL.
- Collaborating closely with Integration Engineers, Product Managers, and Partner Solutions teams to resolve technical challenges during API adoption.
- Testing and validating partner performance, identifying root causes, and proposing enhancements.
- Providing partners with best practices to ensure successful integrations.
- Managing technical inquiries and documenting procedures for knowledge sharing.
- Championing process improvements, tooling enhancements, and automation initiatives to reduce time-to-live and cost-to-service.
- Coordinating cross-team initiatives, ensuring alignment with business goals and stakeholder expectations.
- Monitoring risks and contributing to mitigation planning.
- Communicating effectively across technical and non-technical stakeholders through clear, concise written and verbal updates.
- Supporting product development and process improvements across the organization by gathering and analyzing functional feedback.
Experience and qualifications:
- 4–6 years of experience in a technical or integration support role.
- Background in engineering, computer science, or a related technical/quantitative field.
- Proficiency in SQL and Excel for data analysis and reporting.
Key Skills:
- Experience with tools such as Kibana, Postman, and Splunk.
- Good understanding of APIs (REST), system integration, and internet protocols.
- Ability to read and interpret XML and JSON messages.
- Understanding of air industry standards and norms.
- Familiarity with GDS system, preferably Amadeus although Travelport and Sabre accepted.
Competencies:
- Strong troubleshooting and investigative skills.
- Clear and effective communication across technical and non-technical teams.
- Attention to detail and critical thinking are required in resolving complex issues.
Nice to have:
- Experience with Salesforce and GraphQL.
- Familiarity with monitoring connectivity or partner escalations.
- Previous experience in the travel or B2B tech industry.
Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Engagement Manager in City of Westminster employer: Expedia, Inc.
Expedia Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Engagement Manager role in Travel Partnerships and Advertising. Employees benefit from a dynamic environment that encourages professional growth through cross-functional collaboration and exposure to cutting-edge technology in the travel industry. With a commitment to inclusivity and diversity, Expedia Group not only supports its employees' career development but also champions process improvements and automation initiatives, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager in City of Westminster
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Expedia, Inc. who are looking for fresh talent for roles like Engagement Manager.
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Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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We think you need these skills to ace Engagement Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Engagement Manager role at Expedia, Inc..
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Engagement Manager position at Expedia, Inc..
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Expedia, Inc..
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Expedia, Inc.'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Engagement Manager.
How to prepare for a job interview at Expedia, Inc.
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Expedia, Inc..
