At a Glance
- Tasks: Leverage data to optimise hotel partnerships and enhance customer experiences.
- Company: Join a leading travel tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, travel opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
- Why this job: Make a real impact in the travel industry while building strong relationships.
- Qualifications: Strong communication skills and a passion for learning in account management.
The predicted salary is between 30000 - 40000 £ per year.
What you'll do:
- Consistently leverage data specific to your market available in Expedient, Expedia's proprietary market insights and activity prioritization dashboard, whilst leveraging your local market knowledge.
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace).
- Ensure that partner hotels' product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion.
- Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs.
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
- Continuously promote to and develop hotel partners' high engagement with Expedia's full suite of: Unique market insights (partner reports, competitive data, key performance drivers); Revenue management tools (dynamic promotions, packages, fenced deals, mobile); Marketing and merchandising opportunities; Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities; Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team).
- Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership.
- Other reasonable duties, as assigned.
This role focuses on the core of the Market Management's team responsibility, which is to ensure that Expedia's brands' global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia's unique breadth of global traveller’s demand.
Who you are:
- Travel will be required for market visits - driver's license is needed.
- Strong willingness to learn and grow within Account Management.
- High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player.
- Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven.
- Organization and time management skills, rigor, attention to details.
- Proven follow-up/persistence when facing challenging situations.
- Ability to multi-task effectively; must be able to change gears quickly without skipping a beat.
- Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by leadership team.
- Sincere relationship builder; earns the confidence of others.
- Bridges and sustains solid partnerships based on mutual support through a collaborative style.
- Appetite for innovative technology, fast-changing business environment, data-driven decision making.
- Demonstrates problem solving skills.
- Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement meaningful action plans based on the data.
- Proficiency in English. Other language skills may be required depending on the location of the position.
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
- Ability to effectively communicate to various levels and through a variety of communication channels.
- Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.
- Help other team members acquire skills or achieve targets/goals.
Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Associate Account Manager (Hotels) employer: Expedia, Inc.
At Expedia, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As an Associate Account Manager in the vibrant hotel sector, you'll benefit from comprehensive training, access to cutting-edge market insights, and the opportunity to build meaningful relationships with partners while driving their success. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our mission of connecting travellers with their ideal accommodations.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Account Manager (Hotels)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Associate Account Manager (Hotels)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Expedia, Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Expedia, Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
