Senior Manager, New Business & Implementation – TPSP B2B Operations

As the Senior Manager of New Business & Implementation, you will lead the end‑to‑end new business and partner onboarding function within TPSP’s B2B Operations team.

What You’ll Do

New Business & RFP Strategy

• Own the end‑to‑end RFP and pitch deck process — from intake and qualification through to final submission and presentation
• Build and maintain a centralised library and AI‑powered repository of RFP responses, ensuring content is accurate, up to date, and reusable across opportunities
• Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths, and B2B value proposition
• Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders
• Maintain a strong understanding of external competitors, competitive advantages, and B2B strategic goals to ensure submissions are market‑relevant and commercially sharp
• Know when to push and pull on operational and commercial levers — understanding negotiation dynamics and how to position TPSP’s offer effectively
• Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines, and win strategy

Implementation & Onboarding

• Own the end‑to‑end implementation and onboarding experience for new B2B partners, from contract signature through to operational go‑live
• Simplify and continuously improve the onboarding process — reducing time‑to‑live, removing friction, and ensuring new partners feel set up for success from the start
• Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles
• Develop partner communication and education frameworks that set clear expectations, build confidence, and drive early engagement with TPSP’s servicing tools and capabilities
• Design and deliver Agent Training programs that ensure frontline teams are prepared to service new partners from day one, in line with partner‑specific requirements and processes

Content Development & Competitive Intelligence

• Own the quality and accuracy of all new business and onboarding content — pitch decks, RFP libraries, onboarding guides, training materials, and partner‑facing documentation
• Keep pace with the external competitive landscape, tracking market trends, competitor positioning, and evolving B2B partner expectations
• Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives, and more relevant servicing propositions

Who You Are

• You are an experienced operational leader with a background in B2B, travel, or customer experience — and a strong commercial instinct that sets you apart
• You have 8+ years of experience in implementation, new business, account management, or a closely related function, with demonstrated success in complex, multi‑stakeholder environments
• You have hands‑on experience with RFP processes — you know how to build a compelling submission, manage timelines under pressure, and represent your organization confidently in front of senior external audiences
• You are a skilled communicator and presenter with executive presence — you can read the room, adapt your style, and land complex messages with clarity and impact
• You understand how to use operational and commercial levers effectively
• You bring strong content development skills — you can write and structure persuasive, accurate, and high‑quality materials across multiple formats
• You are detail‑oriented and quality‑driven, with a track record of maintaining high standards across documentation, processes, and deliverables at pace
• You are analytically driven and comfortable working in a data‑rich environment — you can interpret performance data, identify patterns, and use insights to strengthen your approach
• You have experience managing and developing global teams, with the ability to motivate individuals and drive results through others
• You are a natural collaborator — you build credibility quickly across Sales, Commercial, and Product stakeholders, and are comfortable navigating a matrixed organization
• You possess strong project management skills with a demonstrated ability to manage multiple workstreams simultaneously and deliver to deadlines
• You thrive in a fast‑moving environment and bring a bias toward action — you set direction clearly, align stakeholders, and execute without losing sight of quality

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.