At a Glance
- Tasks: Lead the design and implementation of our Operational Resilience Framework to enhance business continuity.
- Company: Join Expedia Group, a leader in global travel technology with a vibrant community.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Other info: Be part of an award-winning culture that values diversity and inclusion.
- Why this job: Shape the future of travel while making a real impact in a collaborative environment.
- Qualifications: 8+ years in operational resilience or related fields, with strong communication and leadership skills.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
What you’ll do
- Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organisations targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.
- Ensure the development of required policies relating to IT Disaster Recovery, the update of existing policies and standards, ensuring that they align across stakeholders and partner programs.
- Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience workstreams to ensure alignment and enable technology teams to develop a deeper customer centric posture in managing disruptions.
- Establish the overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery ensuring iterative, foundation improvements that drive maturity and results.
- Drive conversations with technology teams focused on dependency mapping across applications, infrastructure, and operations to establish accountability, push progress and create alignment and momentum along a path to maturity.
- Actively participate and support related cross-company working groups to ensure the alignment of annual and quarterly planning priorities and activities amongst key stakeholders to drive year on year development aligned to the operational resilience strategy.
- Engage and partner with engineering, platform, and security teams to develop and embed measures that create resilience by design, ensuring that it remains front of mind in everything that we do.
- Establish effective and suitable governance across programs and lead the execution of business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal.
- Play a key role in developing other team members, ensuring the transferring of knowledge and experience, creating a high performing culture and collaborative environment to ensure team and program success.
Who you are
Minimum qualifications
- You have significant experience in a lead role across one or more of the following areas: Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery.
- Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders.
- You are an effective influencer, comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams and executive leadership.
- You are highly adaptable, skilled at identifying opportunities for collaboration and understand the importance of prioritising key pieces of work based on value and situation.
- You are skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture.
- You are a team first professional, highly collaborative with a learner mindset and strong focus on delivery.
- You are driven by challenges and the opportunity to apply your knowledge, learn constantly and adapt your approach where necessary to ensure the best outcome for the organisation.
Preferred qualifications
- 8+ years' experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline.
- You have proven success building and/or leading Disaster Recovery programs in large-scale, real-time environments (preferably eCommerce).
- You have a successful track record of delivering results with proven and demonstrable high level of adaptability to meet the organisations needs.
- You bring experience across technical and non-technical continuity practices and can break down operational silos by offering perspective, and clarity on ROI to drive collaborative and successful program outcomes.
- You can learn, adapt and recalibrate your approach at speed with the ability to identify opportunities and risks.
- You are experienced and have worked within external compliance and audit frameworks (ISO 22301, NIST 800-34, SOC2, GDPR) and skilled in preparing evidence for assessments.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Accommodation requests: If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
Senior Operational Resilience Manager in London employer: Expedia Group
Expedia Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to comprehensive benefits and competitive compensation, making it a rewarding place to advance your career while working on cutting-edge advertising technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Resilience Manager in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Expedia Group looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Operational Resilience Manager in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Expedia Group. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Expedia Group
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Expedia Group’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
