Senior Manager, New Business & Implementation – TPSP B2B Operations in London

As the Senior Manager of New Business & Implementation, you will lead the end‑to‑end new business and partner onboarding function within TPSP’s B2B Operations team.

What You’ll Do

• New Business & RFP Strategy
  • Own the end‑to‑end RFP and pitch deck process — from intake and qualification through to final submission and presentation.
  • Build and maintain a centralised library and AI‑powered repository of RFP responses, ensuring content is accurate, up to date, and reusable across opportunities.
  • Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths, and B2B value proposition.
  • Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders.
  • Maintain a strong understanding of external competitors, competitive advantages, and B2B strategic goals to ensure submissions are market‑relevant and commercially sharp.
  • Know when to push and pull on operational and commercial levers — understanding negotiation dynamics and how to position TPSP’s offer effectively.
  • Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines, and win strategy.
• Implementation & Onboarding
  • Own the end‑to‑end implementation and onboarding experience for new B2B partners, from contract signature through to operational go‑live.
  • Simplify and continuously improve the onboarding process — reducing time‑to‑live, removing friction, and ensuring new partners feel set up for success from the start.
  • Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles.
  • Develop partner communication and education frameworks that set clear expectations, build confidence, and drive early engagement with TPSP’s servicing tools and capabilities.
  • Design and deliver Agent Training programs that ensure frontline teams are prepared to service new partners from day one, in line with partner‑specific requirements and processes.
• Content Development & Competitive Intelligence
  • Own the quality and accuracy of all new business and onboarding content — pitch decks, RFP libraries, onboarding guides, training materials, and partner‑facing documentation.
  • Keep pace with the external competitive landscape, tracking market trends, competitor positioning, and evolving B2B partner expectations.
  • Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives, and more relevant servicing propositions.

Who You Are

You are an experienced operational leader with a background in B2B, travel, or customer experience — and a strong commercial instinct that sets you apart. You have 8+ years of experience in implementation, new business.