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- Tasks: Manage IT hardware orders and oversee the entire asset lifecycle across EMEA and APAC.
- Company: Join Expedia Group, a leader in global travel technology with a vibrant community.
- Benefits: Enjoy travel perks, generous time-off, flexible work, and career development resources.
- Why this job: Shape the future of travel while ensuring seamless IT operations for a global team.
- Qualifications: 5+ years in IT hardware asset management and experience with ServiceNow preferred.
- Other info: Be part of an award-winning culture recognised by Forbes and Glassdoor.
The predicted salary is between 36000 - 60000 £ per year.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience. Are you looking to join a fast-paced, global IT organization with a strong focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team. We are looking for a senior-level individual contributor responsible for end-to-end IT hardware asset operations across the EMEA and APAC regions. This role owns regional hardware ordering, lifecycle management, ServiceNow (SNOW) task escalation support, CMDB data integrity, and stockroom audit readiness. The Senior IT Hardware Asset Coordinator partners closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement across regions.
What You Will Do
- Place and manage IT hardware orders for EMEA and APAC
- Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning
- Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle
- Support and escalate ServiceNow asset-related tasks for regional and onsite coordinators
- Maintain accurate and compliant asset and CI records within the ServiceNow CMDB
- Perform data validation, reconciliation and remediation to ensure database accuracy
- Conduct onsite and regional stockroom audits across EMEA and APAC
- Investigate and resolve inventory discrepancies and variances, ensuring that stockroom processes align with audit, security and compliance requirements
- Maintain documentation to support audit readiness and operational consistency
- Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information
- Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams
- Identify opportunities for improving asset lifecycle, inventory and CMDB processes
- Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates)
- Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements
Experience And Qualifications
- 5+ years of experience in IT hardware asset management, end-user computing or IT operations
- Bachelor's degree, technical qualification, or equivalent practical experience preferred
- Proven experience managing the full hardware asset lifecycle (procurement through decommissioning)
- Experience supporting global or multi-region environments (EMEA and/or APAC strongly preferred)
- Hands-on experience using ServiceNow Asset Management and CMDB
- Experience supporting or acting as an escalation point for junior coordinators or support teams
- IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus
- Experience working with vendors, logistics partners and internal procurement teams
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Senior Inventory Fulfillment Coordinator in London employer: Expedia Group
Contact Detail:
Expedia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Inventory Fulfillment Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Expedia Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your experience aligns with their mission of making travel smoother and more memorable. We want to see that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice common interview questions, especially those related to IT hardware asset management. Be ready to share specific examples from your past experiences that demonstrate your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Inventory Fulfillment Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Inventory Fulfillment Coordinator role. Highlight your experience in IT hardware asset management and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Experience: Don’t just list your past jobs; explain how your experience aligns with the responsibilities mentioned in the job description. Talk about your hands-on experience with ServiceNow and managing hardware lifecycles. We love seeing real examples of your work!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate well-organised communication, so make sure your materials reflect that!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Expedia Group
✨Know Your Stuff
Make sure you brush up on your knowledge of IT hardware asset management and the specific responsibilities of a Senior Inventory Fulfillment Coordinator. Familiarise yourself with the lifecycle of hardware assets, especially in a global context like EMEA and APAC.
✨Showcase Your Experience
Prepare to discuss your past experiences in managing hardware assets, particularly any challenges you've faced and how you overcame them. Highlight your familiarity with ServiceNow and any relevant certifications you hold, as these will be key to impressing the interviewers.
✨Demonstrate Team Spirit
Since this role involves collaboration with various teams, be ready to share examples of how you've successfully worked with procurement, vendors, and IT operations in the past. Emphasise your ability to communicate clearly and effectively, as this is crucial for maintaining accurate asset tracking.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the team you'll be working with, and their approach to continuous process improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.