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At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Senior Business Process Analyst
Introduction to the team
Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.
In this role, you will:
- Map and analyze HR service processes across connected applications and systems, and document current and future states for the teams that build change and training materials
- Gather and prioritize business requirements, and translate them into clear technical specifications for technology partners
- Partner with business leaders and technology teams to guide solution design, and take part in user acceptance testing for major programs across Workday, ServiceNow, and Jira Service Management
- Use artificial intelligence analysis of support ticket data to find ways to simplify, standardize, and automate processes and reduce escalations
- Contribute to the move of our HR support platform from ServiceNow to Jira Service Management, and the adoption of new automation tools
- Manage projects and enhancements in Smartsheet, and present solutions and results to business leaders
Required Experience and qualifications:
- 4+ Years relevant professional experience
- Experience mapping and analyzing business processes, including how integrated applications and systems connect.
- Experience working with HR systems, ideally Workday or another human capital management platform.
- Understanding of HR support requests, case management, and ticketing processes.
- Proficient communication, facilitation, and presentation skills, with the ability to explain complex concepts clearly.
- Experience navigating requirements across business and technology teams and influencing outcomes without formal authority.
- Ability to work independently at a senior level, manage competing priorities, and navigate ambiguity.
- Experience using Smartsheet, Miro, Microsoft Office, and artificial intelligence tools to document, plan, analyze, and communicate work.
- Ability to handle sensitive information appropriately and learn complex systems operating across countries with different legal requirements.
Preferred
- Experience working with Jira Service Management or ServiceNow workflows and forms.
- Experience in an HR support environment, such as a help desk, People Services, or HR operations team.
- Experience using automation or artificial intelligence to improve support processes.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Senior Business Process Analyst in City of London employer: Expedia Group
Expedia Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to professional development opportunities and flexible work arrangements that promote a healthy work-life balance. Join us to be part of a culture that values insightful analysis and strategic partnerships, making a meaningful impact in the travel industry.
