Here at the Expect Distribution group we offer a fresh, dynamic approach to logistics. And, for over 36 years our award-winning services have offered reliability and flexibility to our diverse customer base across the UK.
Do you want to work for a safety focused, fast paced, inclusive and friendly employer? That’s how our colleagues described us in our most recent feedback survey!
Because with our people at the heart of it, our leadership team are committed to ensuring a safe and healthy working environment – underpinned by a professional, supportive and collaborative culture. And as an employer of choice in the areas in which we operate, we are proud to be able to offer colleagues a place where they can achieve their career aspirations and grow with us.
Position Overview:
The Transport Contract Coordinator is responsible for supporting the effective day-to-day management of transport contracts, ensuring operational performance, customer satisfaction, and compliance with contractual requirements. Acting as a key link between customers, operational teams, and stakeholders, the role focuses on coordinating transport activities, monitoring service delivery, supporting performance reporting, and contributing to continuous improvement initiatives to achieve both operational and business objectives.
Shift Pattern: Monday-Friday // 8am-4:30pm // 40 hours
Salary: £32,728.25 (salary paid monthly)
Contract Type: Permanent
Location: BD6 1DW (Bradford)
Key Responsibilities:
- Support the day-to-day delivery of transport contracts, ensuring customer requirements and service standards are met.
- Monitor and report on contractual KPIs and SLAs, highlighting risks and implementing corrective actions where required.
- Coordinate transport operations to ensure resources are effectively aligned with customer demand and operational requirements.
- Maintain strong working relationships with customers, suppliers, and internal stakeholders.
- Ensure clear and effective communication across operational teams and customer contacts.
- Support the delivery and promotion of Health & Safety standards and compliance requirements.
- Investigate service issues, identify root causes, and support the implementation of preventative actions.
- Assist with operational planning, resource allocation, and performance management activities.
- Produce accurate operational and performance reports to support decision-making.
- Support budget management and cost control initiatives in line with business objectives.
- Work collaboratively with colleagues to drive service improvements and operational efficiencies.
- Provide guidance and support to team members where required.
- Contribute to strategic and operational projects that support customer and business goals.
- Ensure compliance with company policies, contractual obligations, and industry regulations.
Key Skills & Experience:
- Previous experience within transport, logistics, contract coordination, or a similar operational role.
- Strong understanding of customer service and service delivery principles.
- Experience monitoring and reporting on KPIs and SLAs.
- Excellent organisational and planning skills with the ability to manage multiple priorities.
- Strong communication and stakeholder management skills.
- Good problem-solving and analytical abilities.
- Experience working with operational systems and Microsoft Office applications.
- Ability to work independently and as part of a team.
- Commercial awareness and an understanding of cost management principles.
- Self-motivated, proactive, and committed to continuous improvement.
- Knowledge of transport and logistics operations is desirable.
What We Offer:
- Birthday Day Off
- Free On-Site Gym
- Life Insurance
- Holiday Buy/Sell Scheme
- Funded Learning and Development Opportunities
Previous experience within transport, logistics, contract coordination, or a similar operational role.
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Contract Coordinator in Runcorn employer: Expect Distribution Limited
At Expect Distribution, we pride ourselves on being a safety-focused and inclusive employer, offering a dynamic work environment where our HGV Class 1 Drivers can thrive. With over 36 years of experience in logistics, we provide excellent career growth opportunities, a supportive culture, and unique benefits such as a free on-site gym and funded learning initiatives, all while ensuring our employees feel valued and part of a collaborative team in Bradford.
Contact Details:
Expect Distribution Limited Recruitment Team
