At a Glance
- Tasks: Lead client relationships and manage a network of installers for successful project delivery.
- Company: Join eXPD8, a top-rated employer known for valuing its people and driving success.
- Benefits: Enjoy a competitive salary, health cash plan, birthday off, and personal development opportunities.
- Other info: Dynamic role with varied challenges and excellent career growth potential.
- Why this job: Make a real impact by leading teams and building lasting client relationships.
- Qualifications: Experience in managing B2B client relationships and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
At e XPD8, we're looking for a proactive, people-focused Client Services Manager to lead the growth and delivery of our install proposition.
You'll build trusted client relationships, develop a nationwide network of trained installers and third-party contractors, and ensure every activation is delivered safely, efficiently and to a consistently high standard.
This isn't a role that can be defined by a simple list of daily tasks.
As a Client Services Manager, you'll balance client relationships, commercial performance, operational delivery and people leadership.
Success in this role truly comes from being adaptable, organised, commercially aware, willing to learn, and genuinely invested in helping both clients and colleagues succeed.
About the role
Location: Hybrid – ideally able to come to our Bristol Head Office twice a week but we can be flexible for an outstanding candidate.
How you'll deliver excellence
- Building strong, long-term relationships with clients, retailers, suppliers and delivery partners.
- Develop a reliable network of third-party contractors and e XPD8 trained installers with naitonal coverage.
- Act as the key link between Client Services and the Install team, supporting activations across multiple accounts.
- Managing budgets, KPIs, SLAs and identifying opportunities for account growth.
- Using data and reporting to identify trends, risks and opportunities, and turning insights into meaningful recommendations.
- Coaching, mentoring and developing Account Managers, Handlers and Admins.
- Understanding and supporting operational processes so you can provide guidance when challenges arise.
- Working collaboratively across the business to ensure clients receive outstanding service.
- Continuously looking for better ways of working and supporting your team through change and growth.
What makes you excellent
We're less interested in someone who can simply manage a client portfolio and more interested in someone who can build confidence, develop people and help teams succeed.
You'll ideally bring
- Flexibility - due to the nature of the activities involved, this role may include some weekend/unsociable hours during large install activities.
- Proven experience managing strategic B2B client relationships.
- Strong people leadership, especially in coaching and mentoring skills.
- The ability to balance commercial priorities with excellent client service.
- Confidence presenting reports and discussing performance data.
- Strong organisational and prioritisation skills.
- A positive, solutions-focused mindset.
- Natural curiosity and a willingness to ask questions and learn.
- Resilience and the ability to remain calm under pressure.
- Excellent communication and stakeholder management skills.
- The confidence to challenge, influence and make decisions when required.
Experience that would be beneficial
- Field marketing, retail or FMCG experience.
- Experience working with 3rd party contractors, in any industry.
- Strong Excel skills. However, you don't need to be an Excel expert from day one, if you're willing to learn, we'll support your development.
- Data analysis and reporting experience.
About us
e XPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.
As part of your package we offer
- Your e XPD8 birthday off each year
- Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
- Life insurance
- Immediate access for you and your family to Grocery Aid
- Access to e XPD8 Rewards where we offer regular competitions and incentive plans
- Unlimited refer a friend scheme
- Personal development and progression opportunities with access to over 400 learning resources
This is a challenging but rewarding role.
There is a lot to learn, and every day can look different.
If you enjoy leading people, solving problems, building lasting relationships and making a genuine impact on both your team and the wider business, we'd love to hear from you!
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Client Services Manager employer: eXPD8
At eXPD8, we pride ourselves on being an excellent employer by fostering a supportive and flexible work environment for our Retail Merchandisers in Winchester. Our team enjoys the benefits of a dynamic work culture that values independence and collaboration, along with opportunities for personal growth and development through ongoing training and feedback. With a focus on quality and client satisfaction, we empower our employees to take ownership of their roles while providing the necessary tools and resources to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at eXPD8. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like eXPD8 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to eXPD8:Your cover letter is your chance to shine! Tell us why you want to work at eXPD8 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at eXPD8!
How to prepare for a job interview at eXPD8
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
