At a Glance
- Tasks: Support client campaigns and ensure smooth delivery while gaining hands-on experience.
- Company: Join eXPD8, a leading field marketing agency with a supportive culture.
- Benefits: Health cash plan, buy/sell holiday scheme, birthday off, and personal development opportunities.
- Other info: Hybrid work model with excellent career progression and a focus on inclusivity.
- Why this job: Kickstart your career in client services and make a real impact from day one.
- Qualifications: Strong IT skills, organised, and a desire to learn and grow.
Support delivery. Power retail campaigns. Start your career in client accounts. We're looking for a Client Services Administrator to join our growing team in Bristol. At eXPD8, you'll help bring campaigns to life for leading brands and major UK retailers, supporting the delivery of high-quality in-store execution while building the foundations of your career. Whether you're just starting out or looking to move into a client-focused role, this is your opportunity to gain hands-on experience, develop your skills, and make a real impact from day one.
About the role
This is an entry-level role within our Client Services team, focused on providing essential administrative support to ensure client campaigns are delivered smoothly and effectively. You'll work closely with internal teams and field merchandisers, helping coordinate activity, manage information, and keep everything running on track.
Location: Hybrid – 2 days in our Bristol Head Office (Thursday is a must), 3 days working from home
Benefits:
- Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
- Buy and sell holiday scheme
- Your eXPD8 birthday off each year
- Life insurance
- Immediate access for you and your family to GroceryAid
- Access to eXPD8 Rewards with competitions and incentives
- Unlimited refer-a-friend scheme
- Personal development and progression opportunities with access to over 400 learning resources
- Fresh fruit and snacks in the office
How you'll deliver excellence:
- Act as a key point of contact for client and merchandiser queries via phone and email
- Create clear and engaging briefs for merchandisers based on client requirements
- Support campaign delivery by scheduling activity through internal systems
- Prepare reports by reviewing and collating campaign data
- Develop instructions, questionnaires, and briefing documents for field teams
- Ensure merchandisers have everything they need to complete tasks successfully
- Monitor completed work, checking for accuracy and compliance
- Flag issues and resolve queries quickly to keep campaigns on track
What makes you excellent:
- Strong IT literacy, particularly across Microsoft Office (Excel, Outlook, PowerPoint, Word)
- A willingness to learn advanced Excel skills (such as PivotTables, VLOOKUP, Index/Match)
- Highly organised, with the ability to manage multiple tasks and deadlines
- Confident communicator with strong written and verbal skills
- Excellent attention to detail with a “right first time” mindset
- Positive, proactive attitude and a desire to build a career, not just find a job
- Interest in retail and how in-store execution drives results
What makes us excellent:
We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting iconic brands and retailers. We're known for delivering exceptional service and for creating an inclusive, supportive workplace where our people can thrive. As a Disability Confident Leader, we are committed to building a diverse and inclusive environment where everyone feels valued and supported.
Client Services Administrator employer: eXPD8
At eXPD8, we pride ourselves on being an excellent employer by fostering a supportive and flexible work environment for our Retail Merchandisers in Winchester. Our team enjoys the benefits of a dynamic work culture that values independence and collaboration, along with opportunities for personal growth and development through ongoing training and feedback. With a focus on quality and client satisfaction, we empower our employees to take ownership of their roles while providing the necessary tools and resources to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like eXPD8 value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like eXPD8 a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with eXPD8!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like eXPD8.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for eXPD8!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at eXPD8
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
