At a Glance
- Tasks: Own client accounts and deliver impactful retail campaigns with leading brands.
- Company: Join eXPD8, a top employer known for its supportive and inclusive culture.
- Benefits: Enjoy health plans, flexible holidays, and personal development opportunities.
- Other info: Hybrid work model with excellent career growth potential.
- Why this job: Make a real impact in retail while building strong client relationships.
- Qualifications: Experience in client account handling and a passion for retail.
Own your accounts. Shape client delivery. Make an impact in retail. Due to growth, we are looking for Client Services Account Handlers to join our team in Bristol. At eXPD8, you will work with leading brands and major UK retailers, turning client objectives into flawless in-store execution.
This is a key role within our Client Services team, responsible for managing client accounts end-to-end and ensuring campaigns are delivered effectively through our field teams. You will take ownership of your accounts, translating client requirements into clear plans, actionable insights, and successful in-store execution.
Location: Hybrid – 2 days in our Bristol Head Office, 3 days working from home
Benefits:
- Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
- Buy and sell holiday scheme
- Your eXPD8 anniversary day off each year
- Life insurance
- Immediate access for you and your family to GroceryAid
- Access to eXPD8 Rewards with competitions and incentives
- Unlimited refer-a-friend scheme
- Personal development and progression opportunities with access to over 400 learning resources
How you will deliver excellence:
- Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time
- Analyse client data to identify trends, insights, and improvement opportunities
- Build accurate, tailored reports that tell a compelling performance story
- Use data to influence decisions and enhance campaign outcomes
- Build strong, trusted relationships with clients
- Proactively manage client requests and expectations
- Support and contribute to regular client review meetings
- Identify challenges early and implement effective solutions
- Continuously refine processes to improve delivery and performance
- Create clear, detailed instructions for field teams to execute activity successfully
- Develop and manage project plans that align with client expectations and operational delivery
What makes you excellent:
- Previous administration and client account handling experience
- Ideally, experience in or knowledge of retail
- IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
- Highly organised, with the ability to manage multiple priorities and deadlines
- Confident communicator with excellent written and verbal skills
- Analytical mindset, with the ability to translate data into insights
- Genuine interest in retail and in-store execution
- Comfortable engaging with clients to uncover needs and build relationships
- Experience working with UK-based clients
- Able to commute to Bristol as required
Client Services Account Handler in Bristol employer: eXPD8
At eXPD8, we pride ourselves on being an excellent employer by fostering a supportive and flexible work environment for our Retail Merchandisers in Winchester. Our team enjoys the benefits of a dynamic work culture that values independence and collaboration, along with opportunities for personal growth and development through ongoing training and feedback. With a focus on quality and client satisfaction, we empower our employees to take ownership of their roles while providing the necessary tools and resources to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Handler in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at eXPD8. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like eXPD8 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Account Handler in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to eXPD8:Your cover letter is your chance to shine! Tell us why you want to work at eXPD8 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at eXPD8!
How to prepare for a job interview at eXPD8
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
