At a Glance
- Tasks: Lead a dynamic team, ensuring client work is completed safely and on time.
- Company: Join eXPD8, a top-rated field marketing agency with a supportive culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a company ranked as a top employer and grow your career!
- Why this job: Be trusted to manage your own area while making a real impact.
- Qualifications: Strong leadership, communication skills, and retail experience required.
The predicted salary is between 14.25 - 14.25 £ per hour.
e XPD8 are excited to be recruiting for a District Team Leader based in the Horsham area.
You will looking after the Guildford, Haslemere, Hassocks and Dorking areas.
Weekly hours : Minimum 30 hours per week.
Availability
Monday to Friday, with occasional weekend work required to meet business coverage needs. Team supervision:
£14.25 per hour, approximately 18 hours per week.
Client merchandising : £12.85 per hour, approximately 12+ hours per week.
A driver is required.
The District Team Leader is responsible for delivering operational plans across a defined district.
This role leads day-to-day execution, supports Display Representatives, and ensures client activity is completed safely, consistently and to the required standard.
The role provides visible leadership, coaching and support to field-based colleagues, while helping the Regional Field Manager maintain strong performance, clear communication and reliable delivery What you will do Lead day-to-day district activity so client work is completed safely, on time and to the right standard.
Plan schedules and allocate field resource using Wixxy and other tools.
Support, coach and communicate with Display Representatives so they are confident and effective in role.
Help with recruitment, including interviews, induction, training and onboarding, identifying any gaps or support needed.
Monitor delivery, resolve issues early and escalate risks where needed.
Build strong working relationships with Client Services, central teams and the Regional Field Manager.
Keep plans, records and administration accurate and up to date.
Support new initiatives and suggest practical improvements to ways of working.
What You will need Strong planning, organisation and time management skills.
Ability to lead, motivate and coach field-based colleagues.
Clear and confident communication skills.
Strong relationship-building skills with internal and external partners.
Retail, merchandising or customer service experience.
Confident using mobile and desktop systems for scheduling, reporting and communication.
Full driving licence and access to a vehicle. e XPD8 is proud to be ranked as the top field marketing employer in the Financial Times' UK Best Employers 2025 & 2026 list, celebrating our commitment to a supportive and empowering workplace!
We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting many iconic brands and retailers.
People are our business, so we work hard to ensure they are supported, rewarded, and valued.
If you're looking for a role where you're trusted to run your own patch, and supported to grow, this is it.
Based in or around the RH12 area and ready for your next role?
Apply today!
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Merchandising Team Leader employer: eXPD8 Ltd
eXPD8 is an exceptional employer, recognised as the top field marketing agency in the Financial Times' UK Best Employers 2025 & 2026 list. With a strong focus on employee support and growth, we offer a dynamic work culture that values your contributions and fosters professional development. Working as a Retail Merchandiser in Ely, you'll enjoy flexible hours, the opportunity to build relationships with iconic brands, and the satisfaction of delivering high-quality service in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merchandising Team Leader
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like eXPD8 Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like eXPD8 Ltd!
We think you need these skills to ace Merchandising Team Leader
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at eXPD8 Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at eXPD8 Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show eXPD8 Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at eXPD8 Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
